Account Delete Information

How to Delete Your Account and Data

At Luxtrader, we value your privacy and give you full control over your personal data. If you no longer wish to use our services, you can request to have your account and associated data permanently deleted.

Method 1: Delete directly within the app (Recommended) The fastest way to delete your account is directly through the Luxtrader app.

1. Open the Luxtrader app and log in to your account.

2. Navigate to your Profile or Settings menu.

3. Select Account Management (or Privacy & Security).

4. Tap on Delete Account.

5. Follow the on-screen prompts to confirm your decision.

Please note: Once you confirm deletion, your account enters a 15-day grace period. If you log in during this period, the deletion request is automatically canceled and your account remains active. If you do not log in within 15 days, your account and all associated data will be permanently deleted and cannot be recovered. 

Method 2: Request deletion via email If you no longer have access to the app, you can request account deletion by contacting our support team.

1. Send an email to luxtrader108@gmail.com  from the email address associated with your Luxtrader account.

2. Use the subject line: "Account Deletion Request".

3. In the body of the email, please state that you would like your account and all associated data deleted.

4. Our team will schedule your account for deletion according to our 15-day deletion policy. If you log in during the 15-day grace period, the deletion request will be canceled. If no login occurs within 15 days, your account and associated data will be permanently deleted. A confirmation email will be sent once the deletion is complete. 

What happens when you delete your account?

• Your account is scheduled for deletion and enters a 15-day grace period. 

• If you log in during the 15-day grace period, the deletion request is automatically canceled. 

• If you do not log in within 15 days, your account and associated data will be permanently deleted. 

• Once permanently deleted, your profile, personal details, preferences, saved data, transaction history, and active sessions cannot be recovered. 

• We may retain certain specific data only if required for legal or regulatory compliance purposes, as outlined in our Privacy Policy. 

If you have any questions or need assistance, please contact us at luxtrader108@gmail.com.