Effective Date: September 22, 2025
This Privacy Policy (“Policy”) explains how lutto pro (“we,” “us,” or “our”) collects, uses, stores, discloses, and protects the personal information of users (“you” or “user”) who access or use the lutto pro mobile application (the “App”)—a cutting-edge immersive AI social platform offering profile customization, user browsing, chat functionality, and AI-powered video calls. By using the App, you acknowledge that you have read, understood, and agree to the practices described in this Policy, which complies with applicable United States privacy laws, including but not limited to the California Consumer Privacy Act (CCPA), the Children’s Online Privacy Protection Act (COPPA), and the General Data Protection Regulation (GDPR) for users in the U.S. with connections to the European Union.
We collect personal information that you provide directly, as well as information automatically generated through your use of the App. This information is necessary to deliver, improve, and secure our services, and to enhance your immersive social experience.
Profile Information: When creating or updating your App profile, you may provide details such as your name, username, email address, date of birth, profile photo, bio, interests, and preferences. This information helps us match you with like-minded users and personalize your social experience.
Communication Data: Content you send or receive through the App’s chat function (e.g., text messages, emojis) and AI-powered video calls (e.g., audio, video footage, call duration) is collected to facilitate real-time interactions and maintain conversation history (at your request).
Account Credentials: Passwords (stored in encrypted form) and other authentication details (e.g., two-factor authentication codes, if enabled) to secure your account.
Optional Information: You may choose to provide additional data, such as social media links or location (if you enable location services), to further customize your profile or improve matching accuracy.
Usage Data: Details about how you interact with the App, including pages visited, features used (e.g., frequency of chat or video calls), time spent on the App, device type, operating system, and IP address.
AI-Related Data: Non-identifiable data generated through the App’s AI features (e.g., AI video call quality adjustments, user interaction patterns with AI tools) to optimize AI performance and enhance user experience. This data does not include personal identifiers unless explicitly authorized by you.
Device Information: Unique device identifiers (e.g., IMEI, UUID), browser type, and network information to ensure compatibility, prevent fraud, and improve service reliability.
We use your personal information solely for legitimate purposes that align with the App’s core functionality and your expectations as a user. Key uses include:
Deliver and Maintain Services: To operate the App’s features (e.g., profile creation, matching, chat, AI video calls), process your requests, and resolve technical issues.
Personalize Your Experience: To tailor content, recommendations, and matches based on your interests, preferences, and usage patterns (e.g., suggesting users with similar hobbies or optimizing AI video call settings for your device).
Enhance AI Performance: To train and improve the App’s AI capabilities (using de-identified data only) for better video call clarity, more accurate matching, and smoother interactions.
Ensure Security and Compliance: To protect against unauthorized access, fraud, or misuse of the App; detect and resolve security breaches; and comply with U.S. laws and regulations (e.g., verifying user age to meet COPPA requirements).
Communicate with You: To send important updates (e.g., changes to this Policy, account notifications), respond to your inquiries, and provide customer support. We will never send unsolicited marketing communications without your explicit consent.
We do not sell, rent, or trade your personal information to third parties for commercial purposes. We may share your information only in the following limited circumstances:
Service Providers: With trusted third-party vendors who assist us in operating the App (e.g., cloud storage providers for chat history, AI technology partners for video call optimization, payment processors if premium features are added). These vendors are contractually obligated to protect your information and use it only as directed by us.
Legal Compliance: If required by law, court order, or government request (e.g., responding to a subpoena) or to protect our rights, property, or the safety of users or the public.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the acquiring entity—provided the entity agrees to uphold the terms of this Policy.
With Your Consent: For any other purpose explicitly authorized by you (e.g., sharing your profile with a user you have matched with, as required for the App’s social functionality).
We implement industry-standard technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
Encryption: All sensitive data (e.g., passwords, chat content, video call footage) is encrypted in transit (via SSL/TLS) and at rest (using AES-256 encryption).
Access Controls: Only authorized personnel with a legitimate business need may access your personal information, and such access is logged and monitored.
AI Data Protection: Non-identifiable AI training data is anonymized to remove all personal identifiers, ensuring it cannot be linked back to you.
Regular Audits: We conduct periodic security audits and vulnerability assessments to identify and address potential risks.
While we strive to protect your data, no security system is completely impenetrable. You are responsible for safeguarding your account credentials (e.g., not sharing your password) and notifying us immediately if you suspect unauthorized access to your account.
Under U.S. privacy laws (e.g., CCPA), you have the following rights regarding your personal information:
Access: Request a copy of the personal information we hold about you.
Correction: Update or correct inaccurate or incomplete information in your profile or account.
Deletion: Request the deletion of your personal information (subject to legal exceptions, such as retaining data to comply with court orders or resolve disputes).
Opt-Out: Opt out of non-essential data collection (e.g., disabling location services, turning off AI data usage for non-essential features) through your App settings.
Withdraw Consent: Revoke consent for specific data uses (e.g., marketing communications) at any time—though this may limit your ability to use certain App features.
To exercise these rights, please contact us at luttoprohuh87@zohomail.com with your request. We will respond within 45 days (or as required by law) and may ask for verification to ensure the security of your account.
The App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will immediately delete such data and terminate the child’s account. Parents or guardians who believe their child has used the App may contact us to request the removal of the child’s information.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, or as required by law. Once your information is no longer needed:
Profile data and account information will be deleted if you request account termination, or if your account is inactive for 12 consecutive months (we will notify you before deletion).
Chat history and video call data will be retained for 6 months after the last interaction, unless you choose to save it (via App settings) or we are required to retain it for legal purposes.
De-identified AI training data may be retained indefinitely for the purpose of improving App functionality, as it cannot be linked back to you.
We may update this Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will revise the “Effective Date” at the top of this Policy and notify you via the App or email (if you have provided an email address). Your continued use of the App after the updated Policy takes effect constitutes your acceptance of the changes. We encourage you to review this Policy periodically.
If you have questions, concerns, or requests regarding this Policy or the handling of your personal information, please contact us at:
Email: luttoprohuh87@zohomail.com
We will respond to your inquiry as promptly as possible and work to resolve any issues to your satisfaction.