FAQ

Here are answers to the most common questions we receive:

What forms of payment do you accept?

• We currently accept online payment through Zelle, PayPal, Apple Pay. We're working on a system to expand to accept major credit cards in the future.

• We accept cash in person. Checks can be used for established clients.

Do you require a deposit?

• We require a 25% deposit to secure your appointment. This goes towards your total cleaning rate, and if you reschedule more than 24 hours in advance, your deposit will be used towards your rescheduled appointment. If you need to reschedule or cancel within 24 hours of your appointment, your deposit cannot be used for a new appointment. 

Do you accept tips? Do they go towards the owner or the team?

• We do accept and appreciate tips from our wonderful clients. We have multiple teams, and if you tip, the tip will be split evenly between the team who cleaned your home.

Am I guaranteed a minimum time with the team? If they're done early, can they do extra work?

• As outlined in our service page, our standard cleaning can take anywhere between 1 hour for smaller apartments up to 2.5 hours. When you choose our cleaning service, you're paying for the tasks on our standard cleaning (or deep) to be completed. Once they're done, they are not being paid for any extra work, so they may not help in organizing, deep cleaning, cleaning dishes, etc. We work in teams to accomplish what would normally take one person 4-5 hours doing, in order to not take up your valuable time.

Do you offer discounts for referrals to other people? Any discount for Senior Citizens or Veterans?

• At this time, we do not offer any discounts for referrals to other people, but we heavily appreciate it if you like our service and pass our name along your community.

• We don't offer discounts for senior citizens, but we can work within your budget if you can't pay for your whole home to be cleaned – for example, we focus on cleaning bathrooms and kitchens for a lower price than the whole home. Feel free to contact us if you have more questions on pricing.

• We're thankful for the service from our veterans, but we do not offer any discounts at this time for veterans or those in active service.

Are you insured?

• You can trust in our business, as we've been in business for 5 years and are insured. 

Do I need to be home?

• If you have a way for us to get into your home or rental – keypad, key under gate, smart lock, garage – then you do not need to be there in person. If you can't be there in person to hand in payment, please make sure you pay online through the methods mentioned above in advance or as soon as service is completed, or leave a sealed envelope with cash or check in a visible spot with our business name on it.

What is your cancellation policy?

• We do not charge any cancellation fees, but we do ask that in respect of our time, you cancel with at least 48 hours notice.

What should I do to prepare for a cleaning?

• We bring all supplies, so all we ask is that dishes are cleaned so that we have easy access to the sink, personal items and clutter are picked up, secure any valuable items, and making sure pets are safe and comfortable. We do also change sheets on the bed, so if you'd like us to do that please leave clean sheets on the beds for us. Our cleaners will handle the rest!