LuminoWords Privacy Policy

Privacy Policy for LuminoWords

Effective Date: January 1, 2025

LuminoWords ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile application and web service ("App").

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, and password (encrypted)

• Learning Preferences: Language level, learning goals, notification preferences

• Payment Information: Processed securely through Apple App Store, Google Play Store, or Stripe. We do not store payment card details

• User Content: Words you save, progress data, quiz results, and learning statistics

1.2 Information Collected Automatically

• Device Information: Device type, operating system, unique device identifiers

• Usage Data: Features used, time spent in app, words learned, quiz performance

• Log Data: IP address, browser type, access times, crash reports

• Location Data: Approximate location (country/region) for analytics. We do not collect precise GPS location

2. How We Use Your Information

• Provide and improve our vocabulary learning services

• Personalize your learning experience and track progress

• Send word-of-the-day notifications and learning reminders (if enabled)

• Process payments and manage subscriptions

• Respond to support requests and communicate updates

• Analyze app usage to improve features and performance

• Detect and prevent fraud, abuse, and security issues

• Comply with legal obligations

3. Data Sharing and Disclosure

We do not sell your personal information. We may share data only in these limited circumstances:

• Service Providers: Trusted third-party services (cloud hosting, analytics, payment processing) who help operate the App under strict confidentiality agreements

• Analytics Services: Google Analytics, Firebase (anonymized usage data to improve app experience)

• Payment Processors: Apple, Google, Stripe (for subscription and payment processing)

• Legal Requirements: When required by law, court order, or to protect our rights and safety

• Business Transfers: In case of merger, acquisition, or sale of assets (you will be notified)

4. Data Security

We implement industry-standard security measures:

• Encryption of data in transit (HTTPS/TLS) and at rest

• Secure password storage using hashing and salting

• Regular security audits and monitoring

• Access controls limiting employee access to personal data

• Secure cloud infrastructure (AWS, Google Cloud, or equivalent)

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

• Active Accounts: We retain your data while your account is active

• Deleted Accounts: Data is deleted within 90 days of account deletion, except where legal retention is required

• Anonymous Analytics: Anonymized usage data may be retained indefinitely for research and improvement

6. Your Privacy Rights

Depending on your location (GDPR, CCPA, etc.), you have rights to:

• Access: Request a copy of your personal data

• Correction: Update or correct inaccurate information

• Deletion: Request deletion of your account and data

• Portability: Receive your data in a structured, machine-readable format

• Opt-Out: Unsubscribe from marketing emails or disable notifications

• Withdraw Consent: Revoke consent for data processing (may limit app functionality)

• Lodge a Complaint: Contact your local data protection authority

To exercise these rights, email us at: swadishtflour@gmail.com

7. Children's Privacy (COPPA/GDPR-K Compliance)

LuminoWords is designed for users of all ages, including children under 13 (with parental consent).

• We do not knowingly collect personal information from children under 13 without verified parental consent

• Parents can request access to, correction of, or deletion of their child's information

• We limit data collection for children to what is necessary for app functionality

• We do not show behavioral advertising to children

If you believe your child has provided personal data without consent, contact us immediately at swadishtflour@gmail.com.

8. Third-Party Services

Our app integrates with:

• Dictionary APIs: Merriam-Webster, Oxford (to fetch word definitions)

• Analytics: Google Analytics, Firebase

• Cloud Storage: AWS S3, Google Cloud Storage

• Payment Processors: Apple IAP, Google Play Billing, Stripe

These services have their own privacy policies. We encourage you to review them.

9. Cookies and Tracking Technologies

• Essential Cookies: Required for app functionality (login sessions)

• Analytics Cookies: Track usage patterns to improve the app

• Preference Cookies: Remember your settings and preferences

You can disable cookies in your browser, but this may limit app functionality.

10. International Data Transfers

Your data may be transferred to and stored in countries outside your residence (e.g., United States, European Union). We ensure adequate safeguards (Standard Contractual Clauses, Privacy Shield frameworks) for international transfers.

11. Changes to This Privacy Policy

We may update this policy periodically. Changes will be posted in the app with an updated "Effective Date." Continued use after changes constitutes acceptance.

12. Contact Us

For privacy questions, data requests, or concerns:

• Email: swadishtflour@gmail.com

• Data Protection Officer: swadishtflour@gmail.com

Compliance Summary:

• GDPR: EU users have rights to access, deletion, portability, and objection

• CCPA: California residents can opt-out of data sale (we don't sell data)

• COPPA: Children under 13 require parental consent

• Apple App Store: Compliant with App Store privacy requirements

• Google Play: Compliant with Google Play data safety guidelines