Privacy Policy for Lume Tune

Effective Date: 8 June 2025
Last Updated: 8 June 2025

1. Introduction

Lume Tune ("we," "our," or "us") is an AI-powered mobile application that enables users to create stories, images, audio content, and videos. We are committed to protecting your privacy and being transparent about how we collect, use, and safeguard your personal information.

This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of your information when you use our mobile application Lume Tune (the "App"). By using our App, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Account information (username, email address) when you create an account

• Payment information processed through Razorpay for credit purchases

• User-generated content including stories, images, and media files you create

• Communication data when you contact our support team

2.2 Media Files and Content

• Images: We access and store images locally on your device to create AI-generated content and stories

• Audio Files: We process audio files on your device for story creation and voice-over features

• Video Files: We access video files to create multimedia stories and content

• User-Created Content: Stories, images, and videos you create within the app are stored locally on your device

2.3 Device Information

• Device identifiers (but not persistent device identifiers)

• Operating system version and device model

• App usage statistics and crash reports

• Network information required for app functionality

2.4 Automatically Collected Information

• App usage patterns and feature interactions

• Performance data and error logs

• Session duration and frequency of use

3. How We Collect Information

3.1 Permissions Required

Our app requires the following permissions to function properly:

• Read External Storage: To access media files (images, videos, audio) stored on your device for content creation

• Media Permissions: To read, modify, and create media files for story and video generation

• Foreground Service: To process media files and sync data in the background while creating content

• Network Access: To download AI models and sync account information

3.2 Data Collection Methods

• Direct input from users when creating accounts or content

• Automatic collection during app usage

• File access through granted permissions

• Payment processing through third-party services

4. How We Use Your Information

We use the collected information for the following purposes:

4.1 Core App Functionality

• Create and manage your AI-generated stories, images, and videos

• Process and enhance your media files using AI technology

• Provide personalized content recommendations

• Save and organize your created content

4.2 Account and Payment Management

• Process payments and manage your credit purchases through Razorpay

• Maintain your account and provide customer support

• Send transactional notifications about your account or purchases

4.3 App Improvement and Communication

• Send notifications about app updates, new features, and important announcements

• Analyze app usage to improve performance and user experience

• Provide technical support and respond to user inquiries

• Ensure app security and prevent fraud

5. How We Share Your Information

5.1 Third-Party Service Providers

We share your information with trusted third-party service providers who assist us in operating our app:

• Razorpay: For secure payment processing of credit purchases

• Cloud Storage Providers: For backup and sync services (if enabled)

• Analytics Services: For app performance monitoring and crash reporting

• AI Service Providers: For processing content creation requests

5.2 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or to:

• Comply with applicable laws and regulations

• Respond to valid legal requests

• Protect our rights, privacy, safety, or property

• Prevent fraud or security issues

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Storage and Security

6.1 Local Storage

• Most of your content and media files are stored locally on your device

• We do not automatically upload your personal content to our servers

• You control what content is shared or backed up

6.2 Security Measures

We implement appropriate technical and organizational security measures to protect your information:

• Encryption of data in transit and at rest

• Regular security assessments and updates

• Access controls and authentication measures

• Secure payment processing through certified providers

6.3 Data Retention

• Account information is retained while your account is active

• Locally stored content remains on your device until you delete it

• Payment transaction records are retained as required by law

• We delete or anonymize data when no longer necessary for our stated purposes

7. Your Rights and Choices

7.1 Access and Control

You have the right to:

• Access your personal information stored in our systems

• Correct or update inaccurate personal information

• Delete your account and associated data

• Export your data in a portable format

• Withdraw consent for optional data processing

7.2 Data Deletion

You can request deletion of your data by:

• Using the in-app data deletion feature

• Contacting us directly at truescan.help@gmail.com

• Deleting your account through the app settings

We will respond to deletion requests within 30 days and permanently delete your data from our systems.

7.3 Communication Preferences

You can control notifications and communications by:

• Adjusting notification settings in the app

• Unsubscribing from marketing communications

• Contacting us to opt out of specific communications

8. Children's Privacy

Our app is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will promptly delete such information.

9. International Data Transfers

If you are located outside of India, please note that your information may be transferred to and processed in India or other countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers.

10. Third-Party Links and Services

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will:

• Post the updated Privacy Policy in the app

• Update the "Last Updated" date

• Notify users of material changes through the app or email

• Provide at least 30 days' notice for significant changes

Your continued use of the app after changes become effective constitutes acceptance of the updated Privacy Policy.

12. Compliance with Data Protection Laws

This Privacy Policy is designed to comply with applicable data protection laws, including:

• General Data Protection Regulation (GDPR) for EU users

• California Consumer Privacy Act (CCPA) for California residents

• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 for Indian users

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: truescan.help@gmail.com

14. Effective Date and Acknowledgment

This Privacy Policy is effective as of 8June 2025. By using Lume Tune, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

This Privacy Policy was last updated on 8 June 2025 and is designed to meet Google Play Store requirements and applicable data protection regulations.