Lufthansa Cancellation Policy

Travel plans can change unexpectedly, and understanding Lufthansa’s cancellation policy can help you manage your bookings with ease. Here's a comprehensive guide to Lufthansa’s cancellation policy +44(800)3686373, covering different ticket types, fees, refunds, and rebooking options.

General Cancellation Policy

Lufthansa offers various options for canceling or changing your flight, depending on the type of ticket you purchased and the timing of your cancellation.

24-Hour Flexible Booking Policy

• Free Cancellation: Lufthansa allows free cancellations within 24 hours of booking.

• Eligibility: The booking must be made at least seven days before the scheduled departure date.

Non-Refundable Tickets

Economy Light

• Non-Refundable: These tickets are generally non-refundable.

• Change Fees: Changes are not permitted.

• Exceptions: You may cancel within the 24-hour flexible booking window for a full refund.

Economy Classic and Flex

• Non-Refundable: Economy Classic tickets are typically non-refundable after the 24-hour window.

• Change Fees: Changes are allowed for a fee, plus any fare difference. Economy Flex tickets may have lower fees or no fees for changes, depending on the fare rules.

Refundable Tickets

Premium Economy, Business Class, and First Class

• Refundable: These tickets are usually refundable.

• Cancellation Fees: Depending on the fare conditions, there may be a cancellation fee.

• Full Refund: For fully refundable tickets, you can cancel at any time and receive a full refund to your original payment method.

Miles & More Award Tickets

• Cancellation Fees: Cancelling award tickets may incur a redeposit fee, which varies based on your Miles & More status and the timing of the cancellation.

• Refunds: Miles and any taxes, fees, and surcharges can be refunded.

COVID-19 Flexibility

• Fee Waivers: Lufthansa has implemented flexible booking policies due to the COVID-19 pandemic, often waiving change fees for bookings made during certain periods.

• Travel Vouchers: If you need to cancel, you can receive a voucher for future travel.

Special Circumstances

• Flight Disruptions: If Lufthansa cancels your flight or significantly changes the schedule, you are entitled to a full refund or rebooking on another Lufthansa flight.

• Illness or Family Emergencies: In cases of severe illness or family emergencies, Lufthansa may waive change or cancellation fees. Documentation may be required.

• Weather and Operational Issues: Cancellations due to weather or other operational issues usually offer rebooking options or travel vouchers.

How to Cancel or Change Your Flight

1. Online: Log in to your Lufthansa account on their website or mobile app. Navigate to "My Bookings" and select the flight you wish to cancel or change.

2. Customer Service: Contact Lufthansa customer service via phone. Be prepared for potentially longer wait times during peak periods.

3. Travel Agent: If you booked through a travel agent, you may need to contact them directly for cancellations or changes.

Refund Requests

• Non-Refundable Tickets: For non-refundable tickets, you may request a travel voucher. Cash refunds are typically not available unless within the 24-hour flexible booking period.

• Refundable Tickets: Refund requests for refundable tickets can be made online through your Lufthansa account or by contacting customer service.

• Processing Time: Refunds may take 7-10 business days to process and appear on your original form of payment.

Travel Insurance

Consider purchasing travel insurance to cover unexpected cancellations or changes. This can provide additional peace of mind and financial protection.

Conclusion

Lufthansa’s cancellation policy is designed to offer flexibility depending on the type of ticket you purchase. Understanding your options for cancellations, refunds, and rebooking can help you navigate any changes to your travel plans smoothly. Always check for the latest updates directly with Lufthansa, as policies may change.