Ludo Queen privacy and online data deletion
Effective 27 October 2026. Android release 1.0.1. Developer: Appio Smart (AppioSmart). Contact: apporbit.apps@gmail.com.
Offline and online play
Offline computer and local games save your chosen name, cosmetics, settings, results, coins, stars and Daily Bonus progress on your device. Offline saves are separate from your online balance. A previously saved custom portrait stays on the device; the online guest payload does not upload its image.
Online play creates a guest identity. The app sends your chosen display name, avatar/cosmetic selections, generated installation identifier, guest player identifier, app version, platform/device label, authentication information, acceptance of the online player policy, matchmaking choices and game actions to our game server. The server stores guest profiles, hashed authentication tokens, online balances, matchmaking records, match states/events and reward records to operate multiplayer, reconnect players, prevent duplicate rewards and secure the game. The installation identifier identifies this app installation, not your phone's advertising ID.
What other players see
Players at your table receive your chosen display name, avatar/cosmetic choices, guest player identifier and game moves/results. Choose a nickname without real names or contact details. Server-controlled opponents are identified as robots. No email/password or social login is required. This release has no player chat or live voice feature.
Player rules, reports and blocking
Before online play, players accept the current player rules. Do not use hateful, sexual, threatening or insulting names, harass players, share personal contact information, cheat or misuse the service. We may restrict accounts that violate these rules.
During an online game, open the game action menu > Player safety to report or block a human opponent. Settings > Help > Player safety also offers the last match's opponents during the current app session. Reports send reporter/opponent guest IDs, match ID and a structured reason. The server privately records the reported name and moderation status. Reports expire after 90 days. Blocking stores the two guest IDs, hides the blocked name on your device and excludes that pair from future matchmaking after server confirmation. It does not end the current game or change rewards. Blocks remain until the related guest profile is deleted.
Services, permissions and security
Game requests use HTTPS and live match connections use WSS. Hosting providers process data to run the service. We do not sell data or use it for advertising. The game has no advertising, real-money purchases or cash prizes. Coins and stars have no cash value and cannot be purchased, transferred or redeemed for money. Voice chat is not offered and no voice recordings are collected. The release does not request microphone, camera, contacts or location access. Bundled engine and compatibility libraries support rendering, networking and performance; a disabled voice compatibility library does not enable voice chat.
Optional usage analytics
Settings > Game > Analytics starts off. If you enable it, Google Analytics for Firebase processes an app-instance identifier, screen and mode usage, interaction timestamps, session/engagement information, app/OS versions, device information and approximate geography derived from network information. Our custom events exclude your chosen name, guest/installation IDs, portrait, room code and sign-in tokens. Advertising identifiers and personalized advertising are disabled. The SDK batches events and can send buffered analytics when connectivity returns. Turning analytics off stops future collection; it does not delete previously processed analytics. Analytics is separate from authoritative game/reward records and the Delete online data flow. Contact apporbit.apps@gmail.com for analytics privacy requests. Google's privacy practices: https://policies.google.com/privacy. Older builds without the Analytics control retain their earlier behavior.
Retention
Guest profiles, online balances and associated game history are retained to provide the service until a verified deletion request is fulfilled. Access credentials expire after 30 days and refresh credentials after 90 days under the current configuration; expiry does not delete the profile. Completed shared game records may remain with the deleted guest's name, profile choices and original guest identifier removed, preserving other players' results and reward consistency. These de-identified records are not mapped back to the deleted profile.
Delete your online guest profile and data
Open Settings > Help > Delete online data > Request deletion. Review the confirmation and choose Request deletion, or Cancel to keep the account. The request uses your saved guest session; no email or phone call is required. We store the guest ID, one-way ownership proof, request time, deadline and status. The app saves an unguessable receipt so you can return and choose Check status.
We process requests within 7 days of submission, after any active game or matchmaking queue finishes or is cancelled. The deletion operator checks pending requests every 15 minutes and applies transactional removal during an empty game queue. We remove the guest profile, sessions/installation information, online wallet, blocks and the guest's matchmaking records, and remove identifying information from shared completed match/event/reward and moderation records. The online balance/profile cannot be restored. Offline saves remain unless removed separately. Backup restoration must honor fulfilled deletion requests.
After fulfillment the receipt reports completed. Its server record contains no guest ID, name, authentication proof or link to the deleted profile and expires after 90 days. A receipt reveals only request status. Keep it private. Internet is required to submit/check a request; errors are shown without claiming success.
If you uninstalled the app or lost access, email apporbit.apps@gmail.com with subject Ludo Queen data deletion and any guest ID you saved. You do not need to reinstall to begin a request. We help verify ownership. Do not send passwords, raw session/refresh tokens or unrelated personal information. Older builds with Prepare email can send a support request by email instead; this does not replace the current direct in-app route.
Local data, website and support
Clearing Android app storage or uninstalling removes local saves. Device backups follow platform settings; the game does not cloud-sync offline saves. Policy/support links open your browser. Website hosts receive ordinary connection information such as IP address, requested page, browser information and request time. Google hosts this page under its website privacy practices. The separate AppioSmart product/support website uses server delivery/security/troubleshooting logs with daily rotation and up to 14 retained rotations, without advertising or analytics scripts.
Support email includes your address and information you choose to send. Send only what is needed. Correspondence is retained as needed to respond, follow up, protect the service and meet applicable obligations. Contact us for access, correction or removal.
Audience and changes
Online play is intended for teenagers aged 13 and above and adults, not children under 13. Refer to Google Play for the current distribution age rating. Contact apporbit.apps@gmail.com if you believe a child supplied personal information. We update this page when data practices change. Privacy, support and deletion contact: apporbit.apps@gmail.com.