This Privacy Policy explains how the operator of Lucky Arrows: Puzzle & Earn (“we,” “us,” or “our”) handles personal information in connection with the game (the “App”), related reward activities, and customer support.
For privacy questions or requests, contact toponapps204@gmail.com.
1. INFORMATION WE PROCESS
The information processed depends on the features you use, your device settings, and the permissions you grant.
Information You Provide
When you contact us, we receive your email address, the contents of your message, and any information or attachments you choose to send.
If you use features that require registration or reward redemption, we may process the information you submit for those features, such as an account identifier, contact information, payment destination, and redemption details. Where additional verification information is necessary, the relevant request will explain what is required.
Gameplay and Reward Information
We may process game progress, completed levels, gameplay interactions, reward balances, eligible activity records, and redemption status to operate the game and administer reward features.
Device and Usage Information
The App and its integrated service providers may process technical information such as device model, operating system, app version, language, IP address, app or device identifiers, session activity, and diagnostic records.
Advertising services may also process advertising identifiers, ad impressions, ad interactions, and rewarded-ad completion events. An approximate country or region may be inferred from an IP address.
Information From Service Providers
Where relevant to the features you use, advertising and payment providers may provide information about ad completion, transaction status, reward delivery, or suspected fraudulent activity.
2. HOW WE USE INFORMATION
We process relevant information to:
• Operate the App and maintain game progress.
• Provide and manage available account features.
• Record reward activity and process eligible redemption requests.
• Confirm rewarded-ad completion where applicable.
• Respond to questions and support requests.
• Diagnose errors and improve stability and usability.
• Deliver and measure advertisements.
• Detect fraud, automated activity, duplicate claims, and misuse.
• Comply with applicable legal obligations and resolve disputes.
Where legally required, we obtain consent before carrying out processing that requires it.
3. ADVERTISING AND ANALYTICS
The App may use third-party advertising and analytics services. These services may process device identifiers, technical information, and interaction data to display advertisements, measure engagement, evaluate performance, and detect invalid activity.
Whether advertising is personalized depends on the services in use, your settings, your region, and any applicable consent requirements.
You can manage available advertising and tracking permissions through your device settings and any privacy controls provided in the App. Restricting personalized advertising does not necessarily remove advertisements.
If rewarded advertisements are available, information about ad completion may be processed to determine whether you qualify for the associated reward.
4. WHEN INFORMATION IS DISCLOSED
Information may be disclosed to service providers involved in hosting, technical operations, analytics, advertising, customer support, fraud prevention, and reward or payment processing, as relevant to their functions.
Payment providers may process information directly under their own privacy policies when you use their services.
We may also disclose information:
• When required by law, legal process, or a valid request from a competent authority.
• When reasonably necessary to investigate fraud, protect users, or establish, exercise, or defend legal claims.
• In connection with a merger, acquisition, reorganization, or transfer of the App, subject to applicable privacy requirements.
• At your request or with your consent.
5. REWARDS AND REDEMPTIONS
When you participate in reward activities or request a redemption, relevant activity and transaction information may be processed to evaluate eligibility, prevent abuse, and complete delivery.
Please provide only the payment or verification information requested through the designated redemption process. Do not send passwords or payment-account login credentials to our support email.
Reward availability, eligibility, thresholds, verification requirements, and processing times are governed by the applicable rules displayed in the App. This Privacy Policy does not guarantee earnings or reward eligibility.
6. LEGAL BASES
Where applicable law requires a legal basis, we rely on the basis appropriate to the activity:
• Performance of a contract, to provide requested services.
• Legitimate interests, such as maintaining security, preventing fraud, and improving the App, where permitted and balanced against your rights.
• Consent, for activities that require your permission.
• Compliance with legal obligations.
You may withdraw consent by using available privacy or device controls, or by contacting us. Withdrawal does not affect processing lawfully carried out before consent was withdrawn.
7. RETENTION AND DELETION
We retain personal information for as long as reasonably necessary for the purposes described in this policy.
Relevant factors include whether information is needed to maintain active game features, complete a redemption, resolve a support request or dispute, prevent fraud, or satisfy legal recordkeeping requirements.
When information is no longer needed, we delete it or anonymize it. Backup copies may remain until they are overwritten or deleted through the applicable backup cycle.
Uninstalling the App does not automatically delete information already held by us or our service providers. You may request deletion by emailing toponapps204@gmail.com. Certain records may be retained where necessary for legal obligations, fraud prevention, or unresolved disputes.
8. YOUR RIGHTS AND CHOICES
Depending on your location, you may have rights to access, correct, delete, or obtain a copy of your personal information, restrict or object to processing, and withdraw consent.
Where applicable, you may also have the right to opt out of processing legally classified as a sale, sharing, or targeted advertising. Advertising-related disclosures may fall within these definitions under certain laws.
To submit a privacy request, email toponapps204@gmail.com. Please identify the App and describe your request. We may ask for information reasonably necessary to verify your identity and locate the relevant records.
If the App provides an account, you may use this contact method to request deletion of your account and associated personal information.
We respond within the period required by applicable law. Where permitted, an authorized agent may submit a request on your behalf, subject to verification of their authority. You may also contact us to seek review of a decision concerning your request.
We will not discriminate against you for exercising applicable privacy rights. You may have the right to complain to your local data protection authority.
9. INTERNATIONAL PROCESSING
Service providers may process information in countries other than the country where you live. Privacy laws in those countries may differ.
Where applicable law requires protections for international transfers, we use the safeguards required for the relevant transfer. Contact us for further information about international processing of your personal information.
10. SECURITY
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or loss.
No internet transmission or electronic storage system is completely secure. We therefore cannot guarantee absolute security.
11. CHILDREN’S PRIVACY
The App is not directed to children under 13. We do not knowingly collect personal information from children under 13, or below an applicable higher age threshold where parental consent is required, without the legally required authorization.
If you believe a child has provided personal information without the necessary authorization, contact toponapps204@gmail.com so we can investigate and take appropriate action, including deletion where required.
Participation in reward activities may be subject to additional age and eligibility requirements stated in the applicable reward rules.
12. THIRD-PARTY SERVICES
The App may include advertisements or links to third-party websites and services. Their handling of information is governed by their own privacy policies. Please review those policies when interacting with their services.
13. POLICY UPDATES
We may update this Privacy Policy as the App, our practices, or legal requirements change. The updated version will display a revised “Last Updated” date.
We will provide additional notice of material changes and obtain consent where required by applicable law.
14. CONTACT
For questions about this Privacy Policy, personal information, or deletion requests, contact:
Lucky Arrows: Puzzle & Earn
Email: toponapps204@gmail.com