Privacy Policy - lootgrid

Effective Date:  20 December, 2025
Last Updated: 26 December, 2025

Introduction

Welcome to LootGrid ("we," "our," or "us"). LootGrid is a mobile gaming application that allows users to play mystery box games and earn virtual coins redeemable for real rewards.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our app. By using LootGrid, you agree to the collection and use of information as described in this policy.

App Owner: RAVI PARALIYA
Developer Contact: +91 98984 63251
Support Email: raviparaliya.biz@gmail.com

Information We Collect

We collect the following types of information to provide and improve our services:

1. Personal Information

• Email Address: Collected via Google Sign-In for account creation and authentication.

• Display Name: Retrieved from your Google account to personalize your experience.

• User ID: A unique identifier generated for your account.

2. Device Information

• Device ID & Advertising ID: Used for personalized advertising and analytics.

• Device Model & Operating System: To optimize app performance.

• IP Address: For security and fraud prevention.

3. Gameplay Data

• Coins Balance: Virtual currency earned through gameplay.

• Transaction History: Records of withdrawals and referrals.

• Game Statistics: Session data, wins, losses, and leaderboard rankings.

4. Automatically Collected Data

• Log Data: App crashes, performance metrics, and error reports via Firebase Analytics.

• Usage Data: Features accessed, time spent in-app, and interaction patterns.

How We Use Your Information

We use the collected information for the following purposes:

• Account Management: To create, authenticate, and manage your user account.

• Gameplay Experience: To track your progress, coins balance, and leaderboard rankings.

• Payments & Withdrawals: To process UPI/PayPal redemptions securely.

• Personalized Advertising: To display relevant ads via Google AdMob based on your interests.

• Analytics & Improvements: To understand user behavior and improve app performance.

• Communication: To send important updates, promotional offers, and support responses.

• Fraud Prevention: To detect suspicious activity and protect user accounts.

Third-Party Services

LootGrid integrates the following third-party services that may collect and process your data:

1. Google Play Services

• Used for Google Sign-In authentication.

• Privacy Policy: https://policies.google.com/privacy

2. Google AdMob

• Displays personalized advertisements within the app.

• Collects Advertising ID, device information, and usage data.

• Privacy Policy: https://policies.google.com/technologies/ads

3. Firebase (Google)

• Firebase Authentication: Manages user sign-in and security.

• Firebase Analytics: Tracks app usage and performance metrics.

• Firebase Crashlytics: Monitors app stability and errors.

• Privacy Policy: https://firebase.google.com/support/privacy

4. Payment Processors

• UPI Gateway: Phonepe, Googlepay, Paytm, etc..

• PayPal: For international withdrawals.

• We do not store your payment credentials. All transactions are processed securely by third-party providers.

Important: These third-party services have their own privacy policies. We encourage you to review them to understand how your data is handled.

Cookies and Tracking Technologies

LootGrid and our advertising partners use cookies, pixels, and similar technologies to:

• Display personalized ads based on your interests.

• Analyze app performance and user behavior.

• Remember your preferences and login sessions.

Managing Ad Preferences:
You can opt out of personalized advertising by adjusting your device settings:

• Android: Settings → Google → Ads → Opt out of Ads Personalization

• iOS: Settings → Privacy → Advertising → Limit Ad Tracking

Note: Opting out does not stop ads; it only makes them less relevant.

Data Security

We take the security of your data seriously and implement industry-standard measures to protect it:

• Encryption: All sensitive data (email, balances, transactions) is encrypted in transit and at rest.

• Secure Authentication: Google Sign-In ensures safe login without storing passwords.

• Access Controls: Only authorized personnel can access user data for support and maintenance.

• Regular Audits: We conduct security reviews to identify and fix vulnerabilities.

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Data Retention and Deletion

How Long We Keep Your Data:

• Active Accounts: Data is retained as long as your account is active.

• Inactive Accounts: If you don't use the app for 12 months, we may delete your account after notifying you.

• Legal Requirements: Some data may be retained longer to comply with legal obligations or resolve disputes.

Deleting Your Account:

You have the right to request deletion of your account and personal data at any time.

How to Delete Your Account:

1. Open LootGrid app → Settings → Account → Delete Account

2. OR email us at raviparaliya.biz@gmail.com with subject "Account Deletion Request"

3. Include your registered email address for verification.

What Happens After Deletion:

• Your account, coins balance, and transaction history will be permanently deleted.

• Leaderboard rankings and referral data will be anonymized.

• Some data may be retained for legal compliance (e.g., fraud prevention logs).

Note: Deletion is irreversible. Any unredeemed coins will be forfeited.

Children's Privacy

LootGrid is not intended for users under the age of 18 years (or 13 years in some jurisdictions, depending on local laws).

We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at raviparaliya.biz@gmail.com, and we will delete the information promptly.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you.

• Correction: Update or correct inaccurate information.

• Deletion: Request deletion of your account and data (as described above).

• Opt-Out: Disable personalized ads via device settings.

• Data Portability: Request your data in a structured, machine-readable format.

To exercise these rights, contact us at raviparaliya.biz@gmail.com.

International Data Transfers

LootGrid is operated from India. If you access the app from outside this region, your data may be transferred to and processed in countries with different data protection laws.

By using LootGrid, you consent to the transfer of your information to our servers and third-party service providers globally.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes:

• The "Last Updated" date at the top will be revised.

• We will notify you via in-app notification or email if changes are significant.

• Continued use of the app after changes means you accept the updated policy.

We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

Email: raviparaliya.biz@gmail.com
Developer:RAVI PARALIYA
Company: LootGrid - Mobile game app
Address: Ahmedabad, Chanakyapuri - 380061

We will respond to your inquiry within 48 hours.

Consent

By downloading, installing, or using LootGrid, you acknowledge that you have read, understood, and agree to this Privacy Policy.

Thank you for trusting LootGrid with your information. Play responsibly and enjoy the game!