Need help with Loop? You're in the right place.
App: Loop: AI Image to Video
Support email: kithaiyen1997@icloud.com
Response time: usually within 1–2 business days
HOW LOOP WORKS
1. Pick a still image from your photos or camera.
2. (Optional) Describe the motion you want in a short prompt.
3. Choose options like Full HD or longer duration (these cost extra credits).
4. Tap Generate. Your video is processed by AI and appears when it's ready.
5. Save, share, favorite, or regenerate from the Result screen.
CREDITS & FREE USES
- Each generation uses credits. The exact cost is shown before you generate.
- Full HD and longer duration add to the credit cost.
- You get a limited number of free generations each day; they reset daily.
- You can buy credit packs or subscribe for more.
SUBSCRIPTIONS & PURCHASES
- Subscriptions and credit packs are billed through the App Store (Apple) or
Google Play.
- Subscriptions renew automatically. Cancel anytime from your Apple or Google
account settings, at least 24 hours before the renewal date.
- To manage or cancel:
iOS: Settings > [your name] > Subscriptions
Android: Play Store > Profile > Payments & subscriptions > Subscriptions
- Refunds are handled by Apple or Google under their store policies.
COMMON QUESTIONS
Q: My video failed to generate. Was I charged?
A: No. Credits are only charged when a video completes successfully. Failed
jobs are not charged. Check your connection and try again.
Q: My prompt was blocked.
A: Loop blocks explicit, 18+, violent, hateful, and other prohibited content.
Edit your prompt to remove such content and try again.
Q: Where are my videos stored?
A: Your videos, history, and favorites are saved on your device. Uninstalling
the app removes them.
Q: The video looks wrong or unexpected.
A: AI results can vary. Try a clearer image or a more specific prompt, or use
Regenerate / Create Similar.
Q: How do I report content?
A: Use the Report button on the Result screen, or email us directly.
CONTACT US
For help, bug reports, refund questions, or content reports:
Email: kithaiyen1997@icloud.com
Please include your device model, OS version, app version, and a short
description (and screenshots if possible) so we can help faster.