Frequently asked questions
Frequently asked questions
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I found a bug! What should I do?
I found a bug! What should I do?
Oh no! Please report it through our in-game support, Social Media or contact us directly via email [loongbyte@gmail.com]. We really appreciate bug reports, they help us make the game better for everyone. And who knows? you might get a huge reward for reporting bugs.
Are your games pay-to-win?
Are your games pay-to-win?
Nope. Our games are built with fair competition in mind. Paying might help you progress faster, but skill and strategy are always what truly matter. We’re gamers before anything else, and we hate pay-to-win just like you!
How often do you update your games?
How often do you update your games?
We take feedback seriously and we love adding new content! Expect regular updates, whether weekly or monthly, depending on what we’re working on. We're always excited to keep the game alive and evolving.
Do you support cross-platform play?
Do you support cross-platform play?
For now, we’re focused on mobile platforms. But we’re already thinking about expansion in the future, maybe PC, maybe console... who knows? Stay tuned, because we’re just getting started!
How many games are you planning to publish?
How many games are you planning to publish?
We’re currently focused on crafting one legendary game at a time. Our goal is to build a strong lineup of fun, accessible games, sarting with our flagship title. Stay tuned for what’s next!
Is there any price difference based on countries in Loongbyte games?
Is there any price difference based on countries in Loongbyte games?
Yes. To ensure fair pricing across the globe, we adjust our in-game prices based on each country’s local economy and Google Play policies. We want everyone to enjoy our games no matter where they live!
Can i get a refund?
Can i get a refund?
Absolutely! Refunds follow Google Play’s refund policy. If you’ve made a purchase and faced any issue, you can request a refund through your Google Play account or reach out to our support team, we’re here to help.
How can i delete my personal data or account?
How can i delete my personal data or account?
If you’d like to delete your personal data or your child’s data (if you're a parent or legal guardian), please fill out this form [https://forms.gle/xz1ZYvQPhWmhJCVK7] or contact us through our in-game support or email us at [loongbyte@gmail.com]. We’ll take care of it promptly.
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