Looksta Privacy Policy

Effective Date: 1 Jun 2025

At Looksta (“we,” “us,” or “our”), your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our mobile application, Looksta: Salon Booking App (the “App”). By accessing or using the App, you agree to the practices described in this policy.

1. Introduction

This Privacy Policy explains how Looksta ("we," "our," or "us") collects, uses, stores, and protects the personal and business information of two types of users:

• App Users/Customers: Individuals using the app to browse salons, book appointments, and manage bookings.
  
  

• Salon Owners/Service Providers: Businesses, freelancers, barbers, and salons offering services via the app.
  
  

By using Looksta, whether as a customer or a salon/service provider, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the service.

2. Global Privacy Compliance

This Privacy Policy complies with major privacy laws globally, including:

• General Data Protection Regulation (GDPR) – Europe
  
  

• California Consumer Privacy Act (CCPA) – USA
  
  

• Lei Geral de Proteção de Dados (LGPD) – Brazil
  
  

• Personal Data Protection Act (PDPA) – Singapore, Malaysia, and others
  
  

• Digital Personal Data Protection Act (DPDP) – India
  
  

• Data Protection Act (DPA) – UK and other applicable international privacy regulations
  
  

3. Information We Collect

A. Information from App Users/Customers

• Full name
  
  

• Email address
  
  

• Phone number (if provided)
  
  

• Profile photo (if uploaded)
  
  

• Booking history and preferences
  
  

• App usage data (time zones, device info, IP address)
  
  

• Device type, OS, and app version
  
  

• Location data (approximate, derived from IP—not GPS)
  
  

B. Information from Salon Owners/Service Providers

• Full name of owner/manager
  
  

• Business name
  
  

• Business email and phone number
  
  

• Business address (optional but recommended)
  
  

• Profile photo or logo (if uploaded)
  
  

• Photos related to services or shop (if uploaded)
  
  

• Service descriptions and pricing
  
  

• Working hours and availability
  
  

• Booking history related to customers
  
  

• Device information (device ID, OS, IP address, app version)
  
  

4. How We Use Your Information

For Both Customers and Salons:

• To create and manage your account
  
  

• To enable bookings, cancellations, and modifications
  
  

• To display public profiles (salons to customers; customers only where applicable)
  
  

• To send important notifications about appointments, changes, and app updates
  
  

• To improve app functionality, performance, and user experience
  
  

• To detect, prevent, and address fraud, abuse, security risks, and technical issues
  
  

• To provide customer and technical support
  
  

• To comply with legal obligations
  
  

5. Data Visibility and Sharing

Publicly Shared Information:

• For Salons: Your salon profile (name, services, pricing, working hours, photos, availability, and ratings) is publicly visible to customers.
  
  

• For Customers: Only data relevant for booking (like your name on appointments) is visible to salons.
  
  

Shared with Third Parties:

• Cloud hosting providers (to store your data securely)
  
  

• Notification and communication services (for app updates and alerts)
  
  

• Analytics services (to improve app performance)
  
  

• Legal authorities if required by law
  
  

We do not sell your personal data to third parties.

6. Data Security

We use reasonable technical and organizational measures to protect your personal data, including:

• Encrypted data transfers
  
  

• Secure servers and databases
  
  

• Access controls and authentication procedures
  
  

• Regular security audits and vulnerability checks
  
  

Despite our best efforts, no system can be 100% secure. We encourage users to protect their passwords and devices.

7. Data Retention

• We retain your information as long as your account remains active.
  
  

• Booking records may be kept as needed for operational and legal purposes.
  
  

• Upon account deletion, we remove your data within 30 days, unless longer retention is required by law (such as fraud prevention or legal obligations).
  
  

8. International Data Transfers

Your data may be stored or processed in servers located in different countries. Regardless of where your data is stored, we ensure that your privacy is protected according to this Privacy Policy and applicable laws.

9. Your Privacy Rights

Depending on your country or region, you have rights such as:

• Accessing the data we hold about you
  
  

• Correcting incorrect or outdated information
  
  

• Requesting deletion of your data (subject to legal requirements)
  
  

• Restricting or objecting to certain types of data processing
  
  

• Data portability (where technically feasible)
  
  

• Withdrawing consent (where applicable)
  
  

• Filing complaints with data protection authorities
  
  

To exercise your rights, contact us at: support@lookstaa.com

10. Children’s Privacy

Our services are intended for users aged 13 years or older (or the minimum legal age in your jurisdiction). We do not knowingly collect personal data from children under this age.

If we discover that we have collected data from a child under the applicable minimum age, we will take steps to delete it promptly.

11. Automated Decision-Making and Profiling

Currently, Looksta does not engage in automated decision-making or profiling that produces legal effects or similarly significant impacts on individuals.

Any future introduction of such features (e.g., automated rankings, recommendations) will be communicated clearly, and this Privacy Policy will be updated accordingly.

12. Third-Party Links and External Services Disclaimer

Our app may contain links to third-party websites, services, or external platforms (such as social media or external booking services).

This Privacy Policy does not apply to those external sites. We are not responsible for their privacy practices. Please review the privacy policies of any third-party services you interact with through our app.

13. Internal Data Access Policies

Access to your personal and business information is limited to authorized personnel who require access to operate, maintain, improve, or support the app.

All administrative access to data is controlled through secure authentication measures, logged, and monitored regularly to prevent misuse.

Data access is provided strictly on a need-to-know basis.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in law, technology, or our practices. Changes will be communicated via the app or email where appropriate. Continued use of the app after changes indicates acceptance.

15. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: support@lookstaa.com