Our Privacy Policy was updated on FEB 22, 2023
Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.
MoYe Hong Kong Studio built the Legend of Heroes as a Free app. MoYe Hong Kong studio (hereinafter referred to as "MoYe Hong Kong", "we", "our", and "us") take your privacy very seriously. This Privacy Policy is designed with your needs in mind, and it is important that you have a comprehensive understanding of our personal information collection and usage practices, while ensuring that ultimately, you have control of the personal information provided to us.
This Privacy Policy explains how MoYe Hong Kong collects, uses, discloses, processes, and protects any personal information that you give us or that we collect from you. Should we ask you to provide certain information by which you can be identified when you use the MoYe Hong Kong services, it will only be used in accordance with this Privacy Policy and/or our terms and conditions for users.
Under this Privacy Policy, “personal information” means information that can be used to directly or indirectly identify an individual, either from that information alone or from that information combined with other information MoYe Hong Kong has to access about that individual, except as otherwise specifically provided by applicable laws in your region. We will use your personal information strictly in accordance with the privacy policy.
Ultimately, what we want is the best for all our users. Should you have any concerns with our data handling practice as summarized in this Privacy Policy, please contact support@moyehk.com to address your specific concerns. We will be happy to hear from you.
In order to provide our services to you, we will ask you to provide personal information that is necessary to provide those services to you. We will only collect the information that is necessary for its specified, concrete, explicit, and legitimate purposes and not further processed in a manner that is incompatible with those purposes. You have the right to choose whether or not to provide the information we have requested, but in most cases, if you do not provide your personal information, we may not be able to provide you with our services or respond to your queries.
Depending on the service you choose, we may collect the following types of information:
We may collect any personal information you provide to us, which is necessary for the service you choose. For example, you may provide your Google/Facebook Account information or your Apple ID information when you sign in; you may provide us your email address when you send feedback to us and/or wish to receive emails from us.
Device or SIM-related information. For example, Google Advertising ID (GAID), Android ID, Mac address, Android version, screen display information (screen height, screen width), device manufacturer details, network operator, connection type, and basic hardware information.
Information specific to you that may be assigned by third-party service providers and business partners. We may collect and use the information such as your advertising ID assigned by third-party service providers and business partners.
Information related to your application usage, including application basic information, such as application version, application settings (region, language, and time zone), and application status record (e.g. downloading, installing, updating, deleting).
The information generated when you use a service, Including each interface’s dwell time, the game running, click settings, click on leaderboards, click to collect, click on honors, click on draw/unlock button and the number of gold coins at the time, the game is over, active click incentive ads after the game over, collect Active clicks on the interface to motivate ads, autoplay video ads, and duration, achievement activation, click on the ads button.
Log information: information related to your use of certain functions. For example, IP addresses, crash information, log information generated by using the services.
Purchases information: we need to obtain your In-App Purchases information including transaction ID, purchased time, cost, product purchased, and device details including OS version, a phone model.
In order to provide better service, we will collect some in-game player information and upload that to our Official User Operation Management Platform （http://os.hgml.online）
We may also collect other types of information that are not directly or indirectly linked to an individual and which may not be defined as personal information according to applicable local laws. Such information may include statistical data generated when you use a specific service (e.g. daily usage events, page access events, page access time events, and session events); network monitoring data (e.g. request time, number of requests or error request, etc.); application crash events. The purpose of such collecting is to improve the services we provide to you. The type and amount of information collected depend on how you use our services.
Such data is not personal information as it cannot be used to identify you. However, if we combine non-personal information with personal information, such information will be treated as personal information.
The purpose of collecting personal information is to provide you with our services and to ensure that we comply with applicable laws, regulations, and other regulatory requirements. Here are more detailed examples of how we use your information (which may include personal information):
Operating basic features. We may use your information to run interactive features such as notify you about changes to our service and communicate with you.
Record game settings and progress: To make it easier for you to find and use previous game records, we provide you with records of the progress of the game, including but not limited to points, virtual currency, etc., as well as recording user’s game settings, including but not limited to sound, vibration, etc. When you log in to this Product, you can choose to skip the previously passed levels without starting over. We also record your game’s highest score and game achievements for leaderboard features. We provide the ability to delete history, you can delete the history as needed.
Conducting relevant promotional activities, such as providing marketing and promotional activity and coupons.
Conducting data analysis. Device related information and application related information may be used to analyze and develop statistical information on the use of our services to ensure the stability and security of the application.
Payment transactions: in order to maintain a record of your transaction history and provide restore purchase service for payments on Google Play or iOS App Store.
In-App Purchases: This Product enables in-app purchases. We do not process payments for in-app purchases nor have access to your credit card information.
Improving user experience. To improve, promote, and develop the quality of our services of this Product and thus provide you with better services and new services.
Diagnosing service failures. Logs information may be used to help diagnose service or technical problems, maintain security, and provide you with user support.
We do not sell any personal information to third parties. We may sometimes share your personal information with third parties (as described below) in order to provide or improve the products or services based on your requirements.
With your explicit consent or at your request, we will share your personal information within the scope of your consent/request with specific third parties designated by you.
In order to successfully conduct business operations and to provide you with all the functions of our services, we may share your personal information from time to time with other MoYe HongKong affiliated parties.
To help us provide you with services described in this Privacy Policy, we may where necessary, share your personal information with our third-party service providers and business partners. We will conduct due diligence and have contracts in place to ensure that third-party service providers comply with the applicable privacy laws in your jurisdiction. We may share your information with analytics providers to help us in the optimization and improvement of the application.
In accordance with legal requirements, legal procedures, litigation, and/or requests from public agencies and government agencies, MoYe Hong Kong may need to disclose your personal information. If the disclosure is necessary or appropriate for national security, law enforcement, or other matters of public importance, we may also disclose information about you. In order to enforce our terms or protect our business, rights, assets or services, or to protect users, or if the disclosure is reasonably necessary for the following purposes (detecting, preventing and resolving fraud, unauthorized use of the service, violations of our terms or policies, or other harmful or illegal activities), we may also disclose information about you. (There may be occasions when MoYe Hong Kong may collect, use or disclose your personal information without your consent if it is and only to the extent it is permitted under applicable data protection laws). This may include providing your personal information to a public or government agencies; communicating with third-party partners about the reliability of your account to prevent fraud, violations, and other harmful behaviors.
In addition, we may share your personal information with:
our accountants, auditors, lawyers, or similar advisers when we ask them to provide us with professional advice; and
investors and other relevant third parties in the event of an actual or potential sale or other corporate transaction related to an entity in the MoYe Hong Kong and its affiliated parties; and
any other third parties, if authorized by you to do so in relation to a specific disclosure.
MoYe Hong Kong will not transfer your information to any subject except in the following cases:
Where we have obtained your explicit consent;
If we are involved in the merger, acquisition, or sale of all or part of its assets, we will notify you of any changes in the ownership, use, and any choice of your personal information you possibly possess by email and/or by posting a prominent notice on our application.
MoYe Hong Kong will only publicly disclose your personal information under the following circumstances:
Where we have obtained your explicit consent;
Public disclosure based on law or reasonable grounds: including laws and regulations, legal procedures, litigation, or at the request of the competent government departments.
We are committed to keeping your personal information secure. In order to prevent unauthorized access, disclosure, or other similar risks, we have put in place legally required physical, electronic, and managerial procedures to safeguard and secure the information we collect on your using our services. We will ensure that we safeguard your personal information in accordance with applicable law. All your personal information is stored on secure servers and protected in controlled facilities. We classify your information based on importance and sensitivity and ensure that your personal information has the required level of security. We regularly review our information collection, storage, and processing practices, including physical security measures, to guard against any unauthorized access and use. We conduct due diligence on third-party service providers and business partners to make sure that they are able to protect your personal information. We also check those appropriate security standards are maintained by these third parties by putting in place appropriate contractual restrictions, and where necessary, carrying out audits and assessments. In addition, our employees and those of our business partners and third-party service providers who access your personal information are subject to enforceable contractual obligations of confidentiality. We conduct security and privacy protection training courses and tests to enhance our employees' awareness of the importance of protecting personal information. We will take all practicable steps to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure, and for this reason, we cannot guarantee the security or integrity of any personal information when transferred from you or to you via the Internet. We handle personal data breaches as required by applicable data protection law which includes, where required, notifying the breach to the relevant data protection supervisory authority and data subjects.
We retain personal information for the period necessary for the purpose of the information collection described in this Privacy Policy, or as required by applicable laws. We will cease to retain and delete or anonymize personal information once the purpose of collection is fulfilled, or after we confirm your request for erasure, or after we terminate the operation of the corresponding service. An exception to this is personal information that we are processing for the public interest, scientific, historical research, or statistical purposes. MoYe HongKong will continue to retain this type of information for longer than its standard retention period, where permitted based on applicable laws or your request, even if further data processing is not related to the original purpose of collection.
MoYe Hong Kong recognizes that privacy concerns differ from person to person. Therefore, we provide examples of ways MoYe Hong Kong makes available to you on the collection, use, disclosure, or processing of your personal information and control your privacy settings.
If you have previously agreed to us using your personal information for the aforementioned purposes, you may change your mind at any time by clear your app data or emailing us support@moyehk.com.
Depending on applicable laws and regulations, you have the right to access, rectification, and erasure of any other personal information that we hold about you (hereinafter referred to as the request).
You may also write to us or contact us at the email address below.
Email: support@moyehk.com
This Privacy Policy requires that your request satisfy applicable laws and regulations and the following conditions:
Through MoYe Hong Kong's exclusive access to request and for the protection of your information security, your request should be in writing (unless the local law explicitly recognizes the oral request);
Provide sufficient information to enable MoYe Hong Kong to verify your identity and ensure that the applicant is the subject or legally authorized person of the requested information.
Once we obtain sufficient information to confirm that your request can be processed, we shall proceed to respond to your request within any timeframe set out under your applicable data protection laws.
In detail:
You have the right to be provided with clear, transparent, and easily understandable information about how we use your personal information and your rights. This is why we are providing you with the information in this Privacy Policy.
If any information we are holding on you is incorrect or incomplete, you are entitled to have your personal information corrected or completed based on the purpose of use.
Based on the requirements of applicable laws, you have the right to request the deletion or removal of your personal information where there is no compelling reason for us to keep using it. We shall consider the grounds regarding your erasure request and take reasonable steps, including technical measures. If the right is upheld, we may not be able to immediately remove the information from the backup system due to applicable legal and security technologies. If this is the case, we will securely store your personal information and isolate it from any further processing until the backup can be cleared or be made anonymous.
We have the right to refuse to process requests that are not meaningful/entangled, requests that damage others' right of privacy, extremely unrealistic requests, requests that require disproportionate technical work, and requests not required under local law, information that have been made public, the information given under confidential conditions. If we believe that certain aspects of the request to delete or access the information may result in our inability to legally use the information for the aforementioned anti-fraud and security purposes, it may also be rejected.
We process and backs up personal information through a globally operating and control infrastructure. Currently, We have data centers in India, the United States, Germany, Russia, and Singapore. For the purposes described in the Privacy Policy, your information may be transferred to these data centers in accordance with applicable law.
We may also transfer your personal information to third-party service providers and business partners and your data may therefore also be transmitted to other countries or regions. The jurisdiction in which these global facilities are located may or may not protect personal information to the same standards as in your jurisdiction. There are different risks under different data protection laws and that we may transfer and store your personal information to overseas facilities. However, this does not change our commitment to comply with this Privacy Policy and to protect your personal information.
In particular,
The personal information we collect and generate in operations in India is stored in data centers located in India.
If we need to transfer personal information outside of your jurisdiction, whether to our affiliates or third-party service providers, we will comply with related applicable laws. We ensure that all such transfers meet the requirements of applicable local data protection laws by implementing uniform safeguards.
We consider it the responsibility of the parent or guardian to supervise the child's use of our services. However, we do not offer services directly to a child or use personal data of children for the purposes of marketing.
If you are a parent or guardian and you believe that the minor has provided MoYe Hong Kong with personal information, please contact us at support@moyehk.com to ensure that the personal information is removed immediately and that the minor is unsubscribed from any of the applicable MoYe Hong Kong services.
Our Privacy Policy does not apply to products or services offered by a third party. Depending on the service you use, it may incorporate a third parties’ products or services. Some of these will be provided in the form of links to third parties’ websites, and some will be accessed in the form of SDKs, APIs, etc. Your information may also be collected when you use these services. For this reason, we strongly suggest that you take the time to read the third party’s privacy policy just like you read ours. We are not responsible for and cannot control how third parties use the personal information that they collect from you. Our Privacy Policy does not apply to other sites linked to our services.
We review the Privacy Policy periodically based on changes in business and technology, and we may update this Privacy Policy. If we make a material change to this Privacy Policy, we will notify you via your registered contact information such as email (sent to the email address specified in your account) or publish on the homepage of the services, or notify you via mobile devices so that you can learn about the information we collect and how we use it. Your continued use of the services on the website, mobile, and/or any other device will be deemed an acknowledgment of the updated Privacy Policy. We will ask for your explicit consent when we collect additional personal information from you or when we use or disclose your personal information for new purposes.
If you have any comments or questions about this Privacy Policy or any questions relating to MoYe Hong Kong’s collection, use, or disclosure of your personal information, please contact us at the address below referencing “Privacy Policy”.
Email: support@moyehk.com
Thank you for taking the time to read our Privacy Policy!