I have been working in service logistics in the all sector for 30- years now and asked myself what was the single most important single lesson I learned in that time to start this blog. What information can I share with blog readers interested in reverse logistics that will be of most value to them? And the answer is undoubtedly; You should know what is the oldest RMA in your process and you should do something about it.

What follows is a quick explanation of what this means. If you are the manager of an after-sales service center, or you are responsible for after-sales service for a manufacturing company, you are under the law (and good marketing practice) to provide warranties on the products you sell. can be. are bound to. An RMA (short for Return Material Authorization) is the name given to each return from a customer for credit, exchange or repair. TAT (short for Turn Around Time) is the time the customer receives the complaint to the satisfaction of the customer. (Memo to Self, a future blog that talks about the different definitions of TAT and how Microsoft measures it for Xbox repairs. It's not as easy as it sounds.) If you currently know the process which one Sa RMA is the oldest TAT in India so you know your current case of worst customer service.

OK, so this is the best info I can come up with. If you are the after sales service manager why don't you share your best gems with me.

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