Support
LockIn SupportLast updated June 11, 2026
Welcome to LockIn Support. We are a small team and we read every message. This page is the fastest way to get help with the app, your account, or your LockIn Pro subscription.
Compose a support email
Before emailing us, the answers below resolve most reports.Account & sign-in· I forgot my password. Tap Forgot password? on the sign-in screen and we’ll email a reset link. Reset links expire in 30 minutes. If the email doesn’t arrive, check Spam, then email us.· I want to delete my account. Open Settings → Account → Delete account. Deletion is permanent and removes your profile, study sessions, favorites, and venue reports within 30 days. If you’re on LockIn Pro, cancel your subscription first (see below).· I want to change my email. Email us from your current account email so we can verify ownership.· I signed in with Google/Apple but I can’t sign in anymore. Make sure you’re using the same provider you originally signed up with. Switching providers creates a new account; email us if you need them merged.LockIn Pro subscription· How do I cancel? If you subscribed on iOS, open Settings on your iPhone → tap your name → Subscriptions → LockIn → Cancel. If you subscribed on Android or the web, open the LockIn app → Settings → Manage Pro → Cancel. You keep Pro until the end of the current billing period.· How do I get a refund? Subscriptions are non-refundable except where required by law. For iOS purchases, refunds are handled by Apple at reportaproblem.apple.com. For other purchases, email us with your order details and we’ll look into it.· My free trial isn’t starting. Free trials are only available to new subscribers and only on the Annual plan. If you previously subscribed on the same Apple ID or Google account, Apple/Google may not show the trial offer.· I paid but Pro isn’t showing. Pull down on the home screen to refresh, then sign out and back in. If Pro still doesn’t show after 5 minutes, email us with the date of purchase and the last 4 digits of the card used (or the Apple transaction ID).· I restored purchases but nothing happened. Make sure you’re signed in with the same Apple ID you originally subscribed with. From the paywall tap Restore purchases and wait for the spinner.Map, venues & reports· The map isn’t loading my location. Open iOS Settings → LockIn → Location → set to While Using the App (or Always). Then re-open LockIn and pull down to refresh.· A venue is closed, moved, or doesn’t exist. Open the venue’s detail card and tap Report an issue. Choose the appropriate reason and add a short note. Our moderation team reviews reports daily.· A venue report contains something inappropriate. Tap the report’s overflow menu (…) and select Flag. Per Apple’s objectionable-content guidelines we triage flags within 24 hours and may remove the content or block the user.· I want to add a new study spot. Tap the + button on the map and submit your venue. New venues appear after a brief moderation check (usually under 48 hours).Privacy & data requests· I want to access, export, or delete my data. Email us from your account email and tell us which you want. We respond to privacy requests within 30 days, in line with our Privacy Policy.· I think LockIn is collecting something it shouldn’t. Read our Privacy Policy for the full list. If something’s still unclear, email us and we’ll explain.Reporting a bug or requesting a featurePlease include the following so we can reproduce the issue quickly:1. Your LockIn app version (Settings → bottom of the page).2. Your device model and iOS version (iPhone Settings → General → About).3. The exact steps you took before the issue.4. What you expected vs. what actually happened.5. A screenshot or short screen recording, if possible.Other policies· Privacy Policy· Terms of ServiceStill need help?Email theo.lockinsupport@gmail.com. Please give us 24–48 hours on business days to reply — we read everything and we will get back to you.
LockIn · Support · © 2026