LocalRush Delivery - Privacy Policy
Last updated: 16 October 2026
LocalRush ("we", "us") operates the LocalRush Delivery app (package com.localrushrider.app) for delivery partners ("riders") who deliver orders from local shops to customers. This policy explains what we collect, why, and your choices.
1. INFORMATION WE COLLECT
- Account details: name, mobile number, email address, home address. You sign in with a one-time password (OTP) sent by SMS.
- Identity and vehicle details for verification: Aadhaar number, PAN number, driving licence number, vehicle type and number, and photos of your documents and profile picture.
- Location: precise and approximate location while you are online or on an active delivery, including when the app is in the background or the screen is off. A persistent notification is shown while location is being shared. We stop collecting location when you go offline or finish the delivery.
- Earnings and payout information: delivery earnings, cash-on-delivery (COD) remittance records, and the bank or UPI account you add for payouts (optional).
- Chat messages: messages you exchange with customers or shops about an order.
- Device and diagnostics: device identifier and push notification token (Firebase Cloud Messaging), crash reports and performance data (Firebase Crashlytics).
2. HOW WE USE IT
To verify and onboard you as a rider, assign and navigate deliveries, show your live location to the customer and shop during a delivery, calculate and pay your earnings, prevent fraud and misuse, provide support, send order and assignment notifications, and fix crashes.
3. WHO WE SHARE IT WITH
- Customers and shops: your name, phone number and live location, only while you are delivering their order.
- Service providers: Google/Firebase (push notifications, crash reporting, maps) and our SMS provider (OTP). They process data only on our behalf.
- Legal: if required by law or to protect rights and safety.
Your identity documents and payout details are used only by us for verification and payments and are not shown to customers or shops. We do not sell your personal data.
4. SECURITY
Data is sent over HTTPS. Access to personal data and identity documents is restricted to authorised staff and systems.
5. RETENTION
We keep your account data while your account is active. Delivery, earnings and payout records are kept for up to 7 years for tax, accounting and legal reasons. Identity documents are kept as long as needed for verification, safety and legal compliance.
6. YOUR CHOICES
- Stop sharing location at any time by going offline in the app or revoking location permission in your phone settings (you will not be able to receive deliveries).
- Turn notifications on/off in the app or phone settings.
- Delete your account and data: see https://sites.google.com/view/localrush-delete/delete-delivery-account or email support@localrush.com with the subject "Delete my rider account". We will delete your account and personal data within 30 days, except records we must keep by law.
7. AGE
LocalRush Delivery is intended for users aged 18 and over.
8. CHANGES
We may update this policy; the latest version will always be on this page with its date.
9. CONTACT
LocalRush - support@localrush.com