Locally Earned is a local business discovery and trust platform being developed to help people make more confident hiring decisions. We help reputable businesses demonstrate the trust they have earned through transparency, customer feedback, and accountability.
Locally Earned is a product of Do More Be Better Daily LLC. Our goal is to connect consumers with local businesses while helping those businesses build stronger customer relationships.
Our focus extends beyond finding a business or comparing star ratings. We are building a way to bring business credentials, customer experiences, communication, and complaint-resolution efforts together so consumers can better understand who they are hiring.
Our initial pilot focuses on Jacksonville, Hampstead, and Sneads Ferry, North Carolina. Early service categories include HVAC, plumbing, electrical, general contracting and home repair, and automotive repair. Coverage will expand as the platform develops.
Locally Earned is in pre-launch development and pilot preparation. Features are being introduced and tested in stages. Consumers and business owners can help shape the platform through our surveys and business participation opportunities.
TRUST Verified means a business has submitted supporting evidence through our app and received approval from a Locally Earned reviewer after meeting our published requirements. Businesses must continue meeting those requirements to maintain the designation.
A business must provide evidence covering these seven requirements:
1. **Business identity:** Confirm who operates the business and who is authorized to represent it.
2. **Licensing:** Provide current licenses required for its services, or explain why a license is not required.
3. **Insurance:** Provide current, applicable insurance coverage, or document why it is not applicable.
4. **Clear pricing:** Explain pricing, estimates, and any fees before work begins.
5. **Customer support:** Have a process for responding to complaints and working toward resolution.
6. **Emergency affordability:** Offer a payment plan or discounted services for emergencies, with clear terms.
7. **Positive customer feedback:** Meet a target of at least 75% positive feedback, based on authentic feedback and a defined review sample and time period.
We will publish the feedback sample rule before awarding the designation. Community involvement is encouraged but is not required.
No. Uploading proof begins the review process. A Locally Earned reviewer must assess and approve the evidence before the business receives the designation. A business’s explanation that licensing or insurance does not apply also requires review.
The target is at least 75% positive feedback within a defined sample and review period. Before awarding TRUST Verified status, we will publish what counts as positive feedback, the minimum sample size, the review period, and how feedback is checked for authenticity.
A business with insufficient feedback cannot be treated as meeting this requirement simply because its few available reviews are positive.
A TRUST Verified business must offer either a payment plan or discounted services for emergencies. The business must clearly explain eligibility, payment terms, fees, and any limitations before the customer agrees.
This requirement does not mean every service is discounted, every customer qualifies for financing, or the business provides round-the-clock emergency service.
No. We encourage businesses to support their communities, and relevant involvement may be highlighted. However, donations, volunteering, sponsorships, or other community activities do not replace any TRUST Verified requirement.
Approved businesses are checked at least quarterly. A review may happen sooner if supporting proof expires or a significant concern arises. Businesses must keep their information and supporting evidence current.
Consumers will be able to see what Locally Earned checked and when the next review is due. Private supporting documents, including uploaded license and insurance records, will not be displayed publicly.
No. TRUST Verified provides additional information to help consumers evaluate a business; it does not guarantee quality, safety, availability, or a particular outcome. Customers should still confirm that the business, scope of work, pricing, and terms fit their needs.
- **General listing:** Business information available in the directory. Inclusion does not mean the business has been reviewed or endorsed by Locally Earned.
- **Claimed business:** A business whose representative has completed the profile-claim approval process. Claiming a profile does not establish service quality or TRUST Verified status.
- **Founding TRUST Partner:** A business participating in our early pilot and helping shape the platform.
- **TRUST Verified:** A business that has separately submitted the required evidence and passed Locally Earned’s review.
A business may be both a Founding TRUST Partner and TRUST Verified, but it must earn each designation separately.
No. Payment cannot replace the requirements, secure approval, or improve a TRUST determination. Any future paid business tools or clearly labeled advertising will remain separate from verification decisions and customer-feedback integrity.
Locally Earned is developing a process that allows customers to share feedback, businesses to respond, and both sides to document efforts toward resolution and follow-up.
The goal is to show the original experience alongside what happened afterward. We cannot guarantee that every disagreement will be resolved.
A business cannot pay to remove legitimate criticism. Businesses will have an opportunity to respond and flag potentially fraudulent, abusive, or irrelevant content for review under the platform’s published moderation rules. Disagreement with a customer’s account alone is not a reason to erase it.
Participation during the development and pilot stage is free. Businesses are asked to provide accurate information, offer candid feedback, and help test relevant features. Participation does not require purchasing a future subscription; any later paid offer would require separate acceptance.
Participating businesses may offer optional promotions, rebates, or discounts with their own clearly stated terms. These general promotions are separate from the emergency-affordability option required for TRUST Verified status. Offering a promotion alone does not earn verification.
Visit the Be Part of Our Journey page to complete a consumer or business survey or express interest in becoming a Founding TRUST Partner. For questions, use the website’s contact form or call **(910) 910-5150**.
*Locally Earned — a product of Do More Be Better Daily LLC.*