Local Hero Privacy Policy

Privacy Policy — Local Hero (User App)

Last updated: 23 July 2026 · Effective date: 23 July 2026

1. Introduction

This Privacy Policy explains how Local Hero ("we", "us", "our") collects, uses, shares, and protects your information when you use the Local Hero mobile application (the "App") and related services.

Local Hero is a hyperlocal on-demand platform operating in Assam, India, offering ride booking, parcel delivery, and local market (grocery and goods) delivery services.

By using the App, you agree to this Privacy Policy. If you do not agree, please do not use the App.

Contact us:
Email: localherohelpline@gmail.com
Address: Jonai, Assam, 787060
Phone: 7986932708

2. Information We Collect

2.1 Information you give us

• Phone number — account creation and login (via OTP), order communication

• Name — to identify you to your delivery partner

• Email address (optional) — account recovery, receipts, support

• Profile photo (optional) — displayed in your profile

• Delivery addresses — to deliver your orders to the right place

• Order details — items ordered, pickup and drop locations, order notes

2.2 Location information

We collect your device's location to provide the core service:

• Precise location (GPS) — to detect your service area, show nearby stores, set pickup points, calculate fare and distance, and show live tracking during an active order.

• Location is collected only while the App is in use (foreground). The User App does not collect location in the background when the App is closed.

• You can deny location permission, but core features (booking a ride, parcel, or delivery) will not work without it.

2.3 Payment information

• Payments are processed by Razorpay, our payment gateway partner.

• We do not collect or store your card number, CVV, UPI PIN, or bank credentials. These are handled directly by Razorpay.

• We store only a transaction reference ID, the amount, the payment status, and the payment method (cash or online) for order records and refunds.

2.4 Information collected automatically

• Device information — device model, operating system version, app version

• Push notification token — to send you order updates

• Usage and diagnostic data — crash reports, error logs, and basic usage events to fix bugs and improve the App

2.5 Information we do NOT collect

• We do not collect your contacts, photos (other than a profile photo you choose to upload), microphone audio, SMS messages, or call logs.

• We do not sell your personal information to anyone.

3. How We Use Your Information

We use your information to:

1. Create and manage your account

2. Match you with a nearby delivery partner ("Hero")

3. Calculate fares based on distance and your service zone

4. Show live tracking of your ride or delivery

5. Process payments and issue refunds

6. Send order updates and important service notifications

7. Provide customer support and resolve complaints

8. Detect and prevent fraud, abuse, and misuse of the platform

9. Improve the App, fix bugs, and develop new features

10. Comply with applicable laws and legal requests

4. Sharing Your Information

We share your information only where necessary to run the service:

4.1 With your delivery partner (Hero)
When you place an order, the assigned Hero sees your name, phone number, pickup and drop location, and order details — only for the duration of that order, so they can complete the delivery.

4.2 With stores and vendors
For local market orders, the fulfilling store receives your order items and delivery area — as required to prepare your order.

4.3 With service providers

• Google Firebase (Google LLC) — authentication, database, file storage, push notifications, and crash reporting

• Google Maps Platform — maps, geocoding, routes, and distance calculation

• Razorpay — online payment processing

• Fast2SMS — SMS delivery (when enabled)

These providers process data on our behalf under their own privacy and security terms.

4.4 For legal reasons
We may disclose information if required by law, court order, or a valid request from a government or law enforcement authority, or to protect the rights, safety, and property of our users, Heroes, or the public.

4.5 Business transfers
If Local Hero is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

5. Data Retention

• Account information — kept while your account is active

• Order history and transaction records — kept for up to 7 years to meet tax, accounting, and legal requirements in India

• Live location data — deleted shortly after your order is completed or cancelled; we do not maintain a continuous location history of your movements

• Support conversations — kept up to 2 years for quality and dispute resolution

When you delete your account, we delete or anonymise your personal data, except records we are legally required to retain (such as tax invoices).

6. Your Rights and Choices

You can:

• Access and update your name, email, profile photo, and saved addresses in the App under Profile

• Delete your account — see Section 7 below

• Control permissions — location and notification permissions can be changed any time in your device settings

• Opt out of promotional messages — while service messages about your orders are essential and cannot be turned off, you may opt out of promotional communications by contacting us

• Request a copy of the personal data we hold about you, by emailing us

7. Account Deletion

You may delete your Local Hero account at any time.

In the App: Open the App → Profile → tap Delete Account → confirm → verify the OTP sent to your registered phone number.

By email: Send a deletion request from your registered email address, or including your registered phone number, to localherohelpline@gmail.com. We will verify your identity and process the request.

What is deleted: your name, email, profile photo, saved addresses, phone number, and account login.

What is retained: order and payment records required by Indian tax and accounting law, kept for up to 7 years in anonymised or invoice form. These records cannot identify you as a current user.

Timeline: deletion is completed within 30 days of a verified request.

Note: an account with a pending order or an unresolved payment dispute must be settled before deletion.

8. Data Security

We protect your data using:

• Encryption in transit (HTTPS/TLS) for all communication with our servers

• Encryption at rest on Google Firebase infrastructure

• Access controls — our staff can access personal data only where needed for support, and administrator access is role-restricted

• Server-side verification of all payment and order operations

No method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

9. Children's Privacy

Local Hero is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

10. Third-Party Links and Services

The App may link to third-party services (such as a payment page). This Privacy Policy does not cover their practices. Please review their policies:

• Google Privacy Policy — https://policies.google.com/privacy

• Razorpay Privacy Policy — https://razorpay.com/privacy/

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date and, where appropriate, notify you in the App. Continued use of the App after changes means you accept the updated policy.

12. Grievance Officer :

In accordance with the Information Technology Act, 2000 and the rules made thereunder, and the Digital Personal Data Protection Act, 2023, the contact details of our Grievance Officer are:

Name: Migom Morang
Email: localherohelpline@gmail.com
Address: Jonai, Assam, 787060
Response time: within 30 days of receiving a complaint.