Last Updated: December 2024
1.Introduction and Commitment
LivChat prioritizes child safety and enforces a strict zero-tolerance policy for any content, behavior, or activity that may harm, exploit, or abuse minors. We actively work to prevent and address child safety risks through proactive measures, swift enforcement, and collaboration with organizations and law enforcement.
This policy outlines our comprehensive approach to child safety, including strict enforcement procedures and absolute compliance with all relevant laws and regulations, particularly those related to Child Sexual Abuse and Exploitation (CSAE). Violations result in immediate and permanent account termination, and all instances of CSAE material are reported to authorities.
2.Age Requirements
LivChat requires all users to be at least 18 years old. To ensure compliance, we employ advanced technology to analyze user-provided media, complemented by human review, to detect and prevent underage access. Age verification is mandatory during registration, and falsifying age information is strictly prohibited. Accounts of underage users or those misrepresenting their age will be immediately and permanently terminated. LivChat reserves the right to request further age verification at any time and may restrict access until verification is successful. Our age verification methods are continuously updated to address emerging risks.
3.Prohibited Content
You explicitly acknowledge and agree that any form of CSAE, including but not limited to the sexualization of minors or the depiction of sexual content involving minors, is strictly prohibited on our platform. This policy applies to all users and encompasses any attempt to solicit, share, distribute, or promote such content, regardless of its form or intent.
3.1Child Sexual Abuse and Exploitation
We employ both automated and manual monitoring systems to detect and prevent CSAE. Any attempts to bypass or circumvent these detection systems will result in immediate action. The following activities are expressly prohibited and will be considered violations:
A.Sharing, creating, or distributing content related to child sexual abuse or exploitation.
B.Engaging in any activity that sexualizes minors, including sexualized discussions, roleplaying, or the use of inappropriate attire.
C.Depictions of child nudity or sexualization, including through artwork, drawings, or animations.
3.2Other Prohibited Content Related to Minors
Harmful Acts Involving Minors:
1)Threatening, encouraging, or engaging in physical harm toward minors.
2)Engaging in psychological manipulation, coercion, or abuse of minors.
3)Promoting or depicting dangerous behaviors involving minors.
4)Advocating for or depicting child neglect, trafficking, or exploitation.
Underage Presence and Account Restrictions:
1)The presence of minors in live streams, videos, or any content on the platform is strictly prohibited.
2)Creating, managing, or facilitating accounts on behalf of minors is not allowed.
3)Any attempts to falsify age or bypass platform age restrictions are prohibited.
By using our platform, you agree to comply with these rules and understand the consequences of violating them.
4.Reporting and Enforcement
In our commitment to maintaining a safe environment for all users, we have established comprehensive measures for reporting and addressing instances of CSAE on our platform. This section outlines the various channels available for reporting CSAE content, including our in-app user reporting mechanism and the assistance provided by dedicated organizations worldwide.
4.1In-App Reporting
Our platform provides multiple channels for reporting potential violations of our child safety policies:
A.In-app flagging system enables immediate reporting of concerning content
B.Direct reporting button available on all user profiles and content
C.Email channel: help@livchatvideo.com for detailed reports
We strongly encourage all users to report any content or behavior that may violate our child safety policies. Your vigilance plays a crucial role in maintaining a safe environment for our community.
4.2External Reporting Channels
Below, we provide a list of reputable organizations and resources where individuals can seek support, report CSAE incidents, and access additional information:
a)International: INHOPE Association
b)North America, Australia, New Zealand: National Center for Missing & Exploited Children (NCMEC)
c)South America and Other Regions: International Centre for Missing & Exploited Children
d)Europe: Law Enforcement Reporting Channels for Child Sexual Coercion and Extortion
e)France: l’Association des Fournisseurs d’Accès et de Services Internet
f)Germany: Jugendschutz
g)Hong Kong: 家庭衝突及性暴力政策組
h)India: Childline 1098 India
i)Japan: Internet Hotline Center Japan
j)South Korea: Korea Communication Standards Commission
k)United States: National Center for Missing and Exploited Children
5.Content Moderation
5.1Review Process
Automated Screening
AI-powered systems analyze all uploaded content using:
a)Pattern recognition algorithms
b)Image and video analysis tools
c)Real-time filtering of known prohibited materials
Human Oversight
A dedicated team of trained moderators ensures accurate assessments, including:
a)Prioritized reviews for child safety reports
b)Specialized training in identifying CSAE content
Enforcement Protocol
Confirmed violations trigger immediate actions:
a)Removal of offending content
b)Suspension or termination of accounts under investigation
c)Evidence preservation for law enforcement collaboration, as required
d)Ongoing optimization through partnerships with leading moderation services
All reports are treated with the highest priority and undergo thorough review within our moderation system.
5.2Response Times
LivChat maintains a dedicated content moderation team that prioritizes reports involving potential harm to minors. All such reports are treated with the highest urgency and processed within 24 hours of receipt. Our team works around the clock to ensure swift action on potential violations, with most cases reviewed and addressed significantly sooner than the maximum response time.
6.Prevention and Education
6.1Policy Enforcement
LivChat strictly enforces its Child Safety Policy with immediate account termination for violations. We cooperate with law enforcement as required and maintain detailed records of all enforcement actions.
6.2Community Education
LivChat prioritizes platform safety through user education, including a prominently displayed Child Safety Policy, clear content guidelines during uploads and sharing, and in-app notifications promoting responsible usage.
6.3Staff Training
All LivChat staff, including content moderators, receive comprehensive child safety training, covering risk identification, reporting procedures, trauma-informed responses, legal requirements, and the detection and prevention of child exploitation. Training is mandatory and regularly updated to address evolving threats and best practices.
7.Contact Information
For questions or concerns about this policy, please contact us at help@livchatvideo.com. Our dedicated team will respond to all inquiries promptly.