Technology Help

Technical Help

How I can help with technical issues: To be honest, I can't! Beyond offering a supportive smile, I'm not your best bet when you run into technical challenges. The suggestions below should be helpful.

Cerro Coso Help Contact Information and Tech Support

Basic Computer Requirements

Having regular access to a computer with a reliable Internet connection is required. You will need a word processing program capable of saving word formats such as .doc, .docx .rtf, or .pdf. 

Check out the technical requirements for your computer and browser in order to maximize Canvas functionality: Test your computer's readiness

NOTE: It is important to access your College email account and that you check it regularly. 

Free Apps

Available for Word, PowerPoint and PDF Files.

• Microsoft Office is available free for students. This includes the latest available desktop versions of Word, Excel, PowerPoint, OneNote, Access and Publisher (Office 2019 for Windows or Office 2019 for Mac).

• Other Technical Help, Accessibility Apps, etc.

Browser Support

While Chrome is the preferred browser for most Canvas interactions, Canvas supports the latest versions of every browser release. It's highly recommended that you update to the newest version of whatever browser you are using as well as the most up-to-date Flash plug-in. Check out the Canvas Browser Support page 

Please be sure you're using the most up to date version if you're using the Canvas app.  Without being up to date, you might encounter very frustrating experiences (work not actually submitting).

Troubleshooting

Many computer issues can be resolved by following the steps below.

• Completely shut down your computer and reboot.

• Clear the cache in your browser.

• Try allowing pop-ups from Canvas.

• Try using another computer and/or browser to see if you have similar problems.

  • If using a mobile device, then try again using a computer.

  • If using public wifi, then try again using better Internet connection

• Library resources/ Films on Demand Videos - you might need to login again using your student ID# (@00000000) and password.