Terms & Conditions

Terms and Conditions - Lamp Genius - Lighting - Lights - Light Fittings

Introduction

These terms and conditions outline the rules and regulations for using Lamp Genius's website and services. By accessing this website and making purchases, you accept these terms and conditions in full.

Website Usage

This website, belongs to and is operated by Lamp Genius, registered in Scotland.

Product Information

• Prices include VAT at the current UK rate

•  Product images are for illustration only

•  We reserve the right to change prices without notice

•  Stock availability is subject to change

•  Product specifications may vary slightly from images

Ordering

• Orders are subject to product availability

• We reserve the right to limit order quantities

• Order confirmation emails do not constitute acceptance

• We may refuse orders at our discretion

• Minimum order value may apply

Payment

• All prices are in British Pounds Sterling (GBP)

• Payment is required before dispatch

• We accept major credit/debit cards, PayPal, Klarna, and BACS

• Card payments are processed securely by Stripe

• Your payment details are encrypted using SSL technology

Delivery

• Free standard delivery to UK mainland addresses

• Delivery times are estimates only

• Additional charges apply for:

•    Northern Ireland

•    Scottish Highlands

•    Isle of Man

•    Channel Islands

•  We are not responsible for delays beyond our control

Returns and Refunds

• 30-day return period from delivery date

• Items must be unused and in original packaging

• Return shipping costs are customer responsibility

• Refunds process within 14 days of receipt

• Original delivery charges are non-refundable

• Custom orders are non-refundable

Warranty

• All products carry minimum 2-year electrical warranty

• LED fittings have 5-year warranty

• Warranty covers manufacturing defects

• Warranty excludes:

•   Normal wear and tear

•   Improper installation

•   Misuse or modification

•   Bulbs and consumables

Privacy and Data Protection

• We comply with UK data protection laws

• Personal data is processed as per our Privacy Policy

• We use cookies as detailed in our Cookie Policy

• We do not sell customer data to third parties

Intellectual Property

• All content on this website is our property

• Product images may not be reproduced

• Brand names and logos belong to respective owners

• Unauthorised use may result in legal action

Customer Responsibilities

• Provide accurate ordering information

• Ensure delivery address accessibility

• Check product specifications before ordering

• Follow installation instructions

• Report damages within 48 hours of delivery

Installation

• Professional installation recommended

• We are not liable for installation issues

• Follow provided installation guides

• Comply with UK electrical regulations

• Retain installation receipts for warranty

Cancellation Rights

• 14-day cancellation period for unused goods

• Notify us in writing of cancellation

• Return items within 14 days of cancellation

• Items must be in original condition

• Custom orders cannot be cancelled

Liability

• Our liability is limited to product value

• We are not liable for:

•   Indirect losses

•   Business losses

•   Installation costs

•   Consequential damages

• Your statutory rights are unaffected

Force Majeure

• We are not liable for delays or failures due to:

• Natural disasters

• Government actions

• System failures

• Supply chain disruptions

• Other events beyond our control

Changes to Terms

• We may update these terms

• Changes will be posted on this page

• Continued use implies acceptance

• Regular review recommended

Governing Law

• These terms are governed by Scottish law

• Legal proceedings in Scottish courts

•  You may have additional rights

• EU customers have local consumer rights

Contact Information

Lamp Genius 

1st Floor, 2 West Regent Street, Glasgow, G2 1RW

Email: customerservice@lampgenius.co.uk

Phone: 0141 2660225