FAQs

All orders are processed after payment has been confirmed. Orders are processed on business days, from Monday to Friday, between 9:00 AM - 5:00 PM. 

After confirming payment, please allow 3-5 business days for the delivery. 

1. Please note that business days do not include Saturdays, Sundays, and Holidays. 

Delivery is limited to addresses within the Philippines. The customer is responsible for providing the correct and complete delivery details:

2. 1. 1. Name of recipient

      2. Complete address

      3. Barangay and Postal Code

      4. The use of abbreviations is highly discouraged. If delivery was not completed due to erroneous details, the customer will be charged for re-delivery to correct address

Deliveries are made from 9:00 AM - 6:00 PM from Monday to Saturday. Change in schedule or charges due to holidays will be posted accordingly.

Shipping days do not include weekends, holidays and the day the order is picked up from our warehouse.

To protect the customer, packages will only be surrendered to the person whose name is indicated in the delivery receipt and must present a proof of identification. However, in cases where the recipient cannot be physically present, he/she must provide his/her assigned representative with an authorization letter together with a proof of identification.

We don’t accept rush deliveries nor special arrangements for exact delivery times. 

As we only enlist the services of couriers, we cannot guarantee that your package will arrive in any particular time frame. 

We have no control over weather-related or natural disasters and, as such, we cannot guarantee timely delivery during these unforeseen circumstances.