Our Policy 

Lifeline Support Community Policies

1. Respect and Empathy

   • Treat all members with dignity and respect during all interactions. Whether chatting, participating in sessions, or using resources, maintain a compassionate attitude.

2. Confidentiality

   • Everything shared in therapy sessions, chat, or other activities must remain confidential. Sharing personal information or discussions outside the community is strictly prohibited.

3. Appropriate Use of Services

   • Use therapy sessions, chats, and other features for their intended purpose: support and connection. Misuse or disruption of these services will not be tolerated.

4. Professional Boundaries

   • Our sessions and chats are peer-based and are not a replacement for professional therapy or medical treatment. We aim to provide support and guidance but encourage members to seek professional care when necessary.

5. Safety First

   • Avoid discussing harmful or triggering content in detail during sessions or in chats. Members are encouraged to report any unsafe behavior immediately to moderators.

6. Constructive and Positive Communication

   • Keep conversations focused on building a supportive and safe environment. Avoid negative or inflammatory topics that can hinder others' progress.

7. Zero Tolerance for Misconduct

   • Harassment, bullying, or inappropriate behavior is not allowed. This applies to all forms of community interactions, including sessions and private conversations.

8. Participation Guidelines

   • Respect the time and effort of moderators, therapists, and other members during sessions or group activities.

   • Follow session guidelines, such as raising hands to speak in structured meetings or staying on topic in discussions.

9. Feedback and Reporting

   • Share constructive feedback on sessions or resources when asked, but do so respectfully.

   • Report any concerns about other members or the platform to the moderation team promptly.

10. Community Integrity

• No spam, self-promotion, or off-topic material is allowed, especially in structured environments like sessions.

• Ensure all interactions align with the community's mission of providing support and understanding.

Updates and Revisions

The policies may evolve to accommodate new services or address emerging needs. Regular updates will be communicated to all members.