Privacy Policy & Terms of Service

LifeLatch Privacy Policy Last updated: September 2026

LifeLatch LLC ("we," "our," or "us") operates the LifeLatch mobile application and website (lifelatch.app). This Privacy Policy explains how we collect, use, and protect your information when you use our safety check-in and emergency escalation services.

Information We Collect

Account Information: Name, email address, and phone number provided during account registration.
Emergency Contacts: Name and phone number details for your designated emergency contacts.
Check-In Data: Timestamps and status logs regarding your daily safety check-ins.

How We Use Your Information We use your information solely to provide, maintain, and secure the LifeLatch service, including sending automated check-in reminders and triggering emergency escalation text alerts via Twilio when scheduled check-ins are missed.

Third-Party Services & Advertising To support the operation of our free tier, we may utilize third-party analytics and partner networks. These entities adhere to strict privacy safeguards. We do not sell your personal data.

European Union (EEA) GDPR Compliance If you are a resident of the European Economic Area (EEA), you have specific data protection rights under the General Data Protection Regulation (GDPR):

Right to Access & Rectification: You can access or update your personal data directly within your account settings.
Right to Erasure: You can request the deletion of your account and associated data at any time.
Right to Restrict Processing: You can revoke consent for notification messaging via your app notification settings or by replying STOP to any text message.

Information Sharing & Disclosure: We value your privacy above all else. LifeLatch does not sell, lease, or rent your personal information to third parties. Specifically, mobile information, user opt-in data, and text messaging consent will not be shared, sold, or provided to third parties or affiliates for marketing, promotional, or any other purposes. All other data use is strictly compliant with standard consumer protection laws.

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