Please Visit the surgery website for current information - https://www.laurelhousesurgery.co.uk/

Face masks are required on surgery visits.

Please phone the Surgery on 01827 69283. 

Have you considered using the NHS website to check whether or not a Pharmacist maybe able to resolve your situation?  Their site is -
https://www.nhs.uk/nhs-services/prescriptions-and-pharmacies/pharmacies/how-your-pharmacy-can-help/

Thank you to all of our patients for your patience and support during this very difficult time in the NHS. 

We have been working extremely hard to try and rework how we offer our services in order to try and keep our staff and patients as safe as possible.

Please understand that this is an ever-changing situation and we are constantly reviewing government and NHS guidelines, which are being frequently updated.

Please Note that the surgery are doing their best to return to a normal service, as far as is possible including the following -

•  Cervical smears and routine injections are still available at the surgery for low risk patients. However, anybody who has been deemed at risk due to age or health conditions (these are health conditions that would qualify you to have the annual flu jab) we recommend to delay until this pandemic has passed. You will initially have a telephone call with our nurses to ensure it is appropriate and they will book your face to face appointment.

• Midwife appointments are currently being conducted as normal.

• • Minor ops

  • Joint injections

  • Routine blood tests for monitoring medications in people who have been stable

  • Ear syringing

 If you feel unwell on the day of a booked face to face appointment, please do NOT attend.
Let the surgery know as soon as possible but at this time a Did Not Attend (DNA) will not be frowned upon.

• In order to reduce footfall at the surgery we are trying to send all prescriptions by Electronic Prescription Service (EPS) so if you can use that service, please do. 

• If you use the internet, then why not use the NHS website or App to order your medications?

  • If you've not signed up to the NHS App then  why not do so now as it's easy to do.  The app is available on either Google Play or Apple Play.
    It's good as you can get to various info, like appointment dates, etc.,  your records (currently from late 2023 onwards).

Sadly our receptionists are currently experiencing an unprecedented amount of verbal abuse from patients and this is something we do not tolerate and is being monitored. 

We ask that you work with us during this difficult time: our receptionists are working as efficiently and quickly as is clinically safe to do so.

The Surgery operates a Zero Tolerance to Abuse of any kind and anyone found guilty of any form of Abuse will be dealt with accordingly and the PPG supports this action totally.

If you have a complaint there is a surgery procedure and you are invited to follow this, details of which can be obtained from reception or by writing to the Practice Manager and mark your envelope Private and Confidential. 

You can also raise issues with the PPG if you so wish .

Thank you.