Privacy Policy
Effective Date: April 7, 2026
Business Name: Level123Coaching.co.za
1. Introduction
Your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you engage with our coach training programmes, website, or services.
By using our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of personal information:
Full name and contact details (email, phone number)
Billing and payment information
Professional background and coaching interests
Information shared during coaching sessions, workshops, or assessments
Website usage data (cookies, IP address, browser type)
3. How We Use Your Information
We use your information to:
Deliver coach training programmes and services
Communicate with you about your enrolment, sessions, and updates
Process payments and manage billing
Provide support and respond to inquiries
Improve our training, services, and user experience
Share relevant content, offers, or opportunities (you can opt out anytime)
We do not sell your personal information to third parties.
4. Confidentiality in Coaching
We respect the confidentiality of all coaching interactions.
Personal information shared during coaching sessions will be kept private
Group sessions may involve shared learning; participants are encouraged to respect each other’s confidentiality
We may use anonymised insights for training or improvement purposes
5. Sharing of Information
We may share your information only when necessary:
With trusted service providers (e.g., payment processors, email platforms)
When required by law or legal obligation
To protect the rights, safety, or integrity of our business or clients
All third parties are required to handle your data securely.
6. Data Storage and Security
We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access.
Your data is stored securely using trusted platforms and systems.
7. Your Rights
You have the right to:
Access the personal information we hold about you
Request correction or deletion of your data
Withdraw consent for marketing communications
Lodge a complaint if you believe your data is being misused
To exercise these rights, contact us at: [Insert Contact Email]
8. Cookies and Tracking
Our website may use cookies to improve your browsing experience and analyse website traffic.
You can adjust your browser settings to disable cookies if you prefer.
9. Retention of Information
We retain your personal information only for as long as necessary to:
Provide services
Meet legal and regulatory requirements
Improve our offerings
10. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated effective date.
11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Email: proactive.projects@gmail.com
Business Name: Level123Coaching.co.za
Your trust is important to us. We are committed to protecting your privacy and handling your information with care and integrity.