Govern Affairs Transfer Manager Team

General Operation Manager Team

The General and Operations Manager will plan and oversee the daily operations of the organization to ensure goals and objectives are achieved.

Supervisory Responsibilities:

Hires and trains new employees.

Organizes and oversees the schedules and work of assigned staff.

Conducts performance evaluations that are timely and constructive.

Handles discipline and termination of employees as needed and in accordance with company policy.

Duties/Responsibilities:

Plans and organizes daily activities related to production and operations.

Measures productivity by analyzing performance data, financial data, and activity reports.

Coordinates with other support departments such as human resources, finance, and logistics to ensure successful production operations.

Oversees the shipping and receiving functions.

Determines labor needs to meet production goals.

Assists with budget preparation for operations unit.

Coordinates with marketing and sales departments to determine pricing, timing, and number of sales promotions, and products to be sold.

Assists with, or prepares and updates, organizations operations manual and policies.

Performs other related duties as required.

Required Skills/Abilities:

Excellent managerial and supervisory skills.

Extensive knowledge of operations and production management.

Ability to interpret financial data as needed to set production goals.

Excellent organizational skills and attention to detail.

Excellent written and verbal communication skills.

Proficient in Microsoft Office Suite or similar software.

Education and Experience:

Bachelors degree in Business Management, Business Administration, or related field required; M.B.A. preferred.

Certification through the Institute of Certified Professional Managers (ICPM) preferred.

Five years of related experience required.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.

Must be able to access and navigate the production facility.

Must be able to lift 15 pounds at a time.

Charity Navigator Team

To provide effective day to day management relating to all aspects of the charity’s set up and operations. To ensure the financial sustainability of the charity by identifying and securing appropriate funding that supports the mission and values of the charity. To work with other key partners to extend the scope of services that we can offer beneficiaries. To clearly demonstrate and promote the positive impact of the Charity.

Duties and Responsibilities

• To manage all operational activity of the charity according to the strategic direction provided by the Board of Trustees

• Have key role in the full charity set up and what can be delivered.

• To be responsible for planning and delivering a range of support, services and financial grants for young people, families and carers whose primary focus is to improve the life chances of young people with a history of trauma.

•  To be responsible for aspects of staff and volunteer management, including recruitment and supervision

• To be responsible for all aspects of service delivery, grants and performance, including monitoring and reporting KPI outcomes to funding bodies and donors.

• To report to the Board of Trustees, providing Board reports and accurate, up to date information pertaining to contracts and new business.

•  To undertake all aspects of business development including identification of funding opportunities, bid writing and tender submissions.

• To work in partnership with external partners to drive awareness, identify beneficiaries and engage with the wider community.

•  To maintain existing and develop new partnerships with statutory, voluntary and private sector orgs for the benefit of young people and their families

• To develop and manage initiatives, events and campaigns, working with the Marketing team, to

• increase engagement young people and their families and ensure we can measure the impact.

•  To be responsible for updating and revising the charity’s Business Plan and fundraising Strategy in accordance with the Boards strategic direction

•  To lead on new and innovating fundraising initiatives

• To develop and maintain policies and procedures in accordance with the board’s strategic direction

•  To undertake any other relevant duties within the overall scope of the role, as requested by CEO, and Trustees.

Skills and Experience

Experience of contract and performance management 

• Experience of managing staff and volunteers 

• Track record in identifying and securing new funding streams and value in kind services 

• Experience of budget setting and budget control 

• Experience of providing information, advice and guidance services 

• Experience of developing and maintaining partnerships with statutory, voluntary and private

sector organisations 

• Experience of working with young people and their families 

• Understanding of the current issues affecting young people who have complex life histories and

have experienced trauma 

• Experience of managing and updating a website 

Hospitality Activities Team

We are seeking an experienced and dedicated Hospitality Manager to lead and manage the daily operations of our hospitality activities programs. In this role, you will play a crucial part in organizing and overseeing all activities to ensure a seamless and exceptional customer experience. As a leader and problem solver, you will guide and support our team, empowering them to reach their full potential. Your responsibilities will encompass coordinating various functions, implementing efficient processes, and maintaining high-quality standards throughout the organization. Excellent communication and organizational skills are vital for effectively liaising with staff, customers, and other stakeholders. We are looking for a candidate with a proven track record in the hospitality industry, a passion for delivering outstanding service, and the ability to inspire and motivate others. Join our team and contribute to creating memorable experiences for our guests while driving the success of our hospitality operations.

Responsibilities

Hire qualified personnel according to standards

Organize and coordinate operations to ensure maximum efficiency

Supervise and evaluate staff

Ensure supplies and equipment are adequate in quantity and quality

Handle customer complaints when necessary

Assist in pricing products or services

Assume responsibility of budgeting and monitoring expenses

Enforce adherence to regulations and quality standards

Ensure all records are kept properly and consistently

Review and prepare reports for senior management

Requirements

Proven experience as hospitality manager

Hands-on experience in customer service or sales

Solid understanding of hospitality procedures and best practices

Knowledge of quality standards (e.g. ISO)

Proficient in MS Office and relevant software (e.g. ERP)

Excellent organizational and leadership skills

Outstanding communication (verbal and written) and interpersonal skills

Problem-solving aptitude

BSc/BA in hospitality management

Booking Corporate Travel Team

We are looking for an excellent Corporate Travel Team to craft effective corporate travel policies and monitor traveling activity and programs. You will be the go-to person for any relevant matter from booking tickets to reconciling expenses to ensuring travel safety. A corporate travel manager doesn’t just handle travel arrangements. They should be strategic thinkers and able to create travel policies according to the company’s needs. If you add excellent people skills, organizational ability and a great deal of professionalism, then you’re someone we’d like to meet. The goal is to ensure employee travel is safe and organized according to company policy.

Responsibilities

Develop strategic policies and programs for corporate travel

Handle and oversee all travel arrangements (air, lodgings etc.) and operations

Manage relationships with travel agencies and vendors

Negotiate contracts or rates with travel service providers

Provide advise on travel documents, insurance, import/export regulations etc.

Handle credit card programs and charges

Process T&E reports and handle reimbursements

Ensure compliance in all aspects of travel procedures

Drive continuous improvement of travel programs

Requirements

Proven experience as corporate travel manager

Knowledge of international travel regulations, customs and currencies

Knowledge of T&E reporting and processing

Working knowledge of MS Office and CTM/GDS solutions

Excellent communication (oral and written) and negotiation skills

Well-organized and reliable

An analytical mind with strong business acumen

Customer-oriented approach

High school diploma or equivalent; Bachelor’s degree is preferred

Training in travel and tourism is a plus

Customer Care Representatives & Tour Guide Team

A Customer Service Tour Guide Representative, or CSTGR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities

Customer Service Responsibilities list:

Manage large amounts of incoming phone calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Requirements and skills

Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

Fleets/Drivers Team

A Fleet Manager is responsible for leading a team of drivers to transport company clients efficiently. Their duties include creating work schedules and transportation routes for drivers to pick up and drop off clients to the correct location, managing a budget for vehicle repairs and replacements and ensuring Driver candidates receive proper training to uphold safe driving standards. 

 Duties and Responsibilities

A Fleet Manager performs many organizational and management tasks to monitor, maintain and improve a company’s transportation processes. Their duties and responsibilities include:

• Purchasing vehicles to expand and/or enhance the fleet

• Scheduling regular maintenance on all vehicles

• Ordering urgent or emergency repairs as needed

• Establishing efficient routes and transportation schedules

• Coordinating Drivers and on-staff maintenance professionals when setting employee schedules

• Managing vehicle licensure and registration

• Ensuring all fleet members have proper licensure and up-to-date training

• Monitoring Drivers to ensure adherence to schedules and proper driving practices

• Searching for, hiring and training new Drivers

• Providing reports to management on budgeting, schedules, maintenance and fleet progress

• Developing methods to decrease cost and improve efficiency