Office administration (shortened as Office Ad and abbreviated as OA) is a set of day-to-day activities that are related to the maintenance of an office building, financial planning, record keeping and billing, personal development, physical distribution and logistics, within an organization. An employee that undertakes these activities is commonly called an office administrator or office manager, and plays a key role in any organization's infrastructure, regardless of the scale. Many administrative positions require the candidate to have an advanced skill set in the software applications Microsoft Word, Excel and Access.[1]

An office administrator has the responsibility of ensuring that the administrative activities within an organization run efficiently by providing structure to other employees within an organization. These activities can range from being responsible for the management of human resources, budgets and records, to undertaking the role of supervising other employees. These responsibilities can vary depending on the employer and level of education.[2]


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The importance of an office administrator to an organization is substantial due to the duties that they are entrusted with; therefore, specialized training is required in order for the employee to work efficiently and productively, these being;

There are an extensive range of roles that can be associated with an office administrator. Organizations often advertise administrative assistant vacancies targeted at students that are currently studying or who have left secondary school or college. This gives the employee the opportunity to gain experience or build a career through full-time work or an internship over the course of a summer break.

Receptionists play a key role in the organization's management, as they are entrusted with arranging and greeting clients, suppliers and visitors directly via emails, phone calls or direct mail. The employee undertaking the role of a receptionist must show good organisational, communication and customer service skills in order to ensure efficiency.[4] The receptionist should be aware of scammers who try to obtain the inner information of an office or medical practice to abuse or exploit it.[5] Other responsibilities that a receptionist is entrusted with are:

Personal Assistants are commonly associated with assisting an office manager to maintain the efficiency of their day-to-day work; this is through providing secretarial support and assistance. Becoming a personal assistant requires the employee to have experience in previous administrative jobs, which entails the use of computers and information systems. Like any other role that is related to an office administrator, the job title of personal assistant requires the employee to be organized, show professionalism and have an ability to work under pressure when given a task of vital importance.[7] The duties that a personal assistant must carry out each day are the following:

An office manager has the responsibility of ensuring that an organization's office duties are completed efficiently and effectively, while also supervising other staff members. The role of an office manager is more demanding than other administrative positions, including skills and qualifications such as strong administrative experience, competency in human resources, reporting skills, delegation, management processes and the ability to communicate with other members of the organization.[8][9]

Best Online Associate in Office Administration Program

FSCJ is proud that our associate in science in office administration degree has been recognized as one of the top online associate degrees in office administration for 2017. The Best Colleges ranked our online office administration A.S. number nine for online associate in office administration programs.

Upon program completion, graduates find employment opportunities in medical and dental offices, hospitals, insurance companies, laboratories, medical supply companies, and other healthcare-related organizations.

The college catalog lists the medical office administration program options, courses, eligibility, and requirements currently available at Central Piedmont. If you would like information on opportunities to transfer associate degree credit to a four-year institution, please visit the Transfer Resource Center.

You will have the opportunity to study in the Dora Johnson Office Technology Center, named in honor of Ms. Johnson and her 52 years of outstanding service as an instructor and in developing the college's current office administration program. The center is currently closed; contact your course instructors for help.

The Office Professional curriculum (AAS degree) prepares individuals for employment as administrative office personnel. Students develop skills in administrative office procedures and tasks, along with office software applications, records management, keyboarding, editing and advanced formatting, office computations, oral and written communication, critical thinking, team building and problem solving. The degree is available online.

The Medical Office Administration curriculum prepares individuals for employment as medical administrative personnel in the areas of medical billing and coding, dental office, patient services, and medical documents.

Course work includes medical terminology, computer applications, medical office management, medical coding, medical insurance and billing, medical legal and ethical issues, and oral and written communication.

As the business office relies increasingly on technology, companies need a well-trained, take-charge person to ensure that daily tasks are handled quickly and efficiently. Strong office administration skills are highly sought after in all business environments, including government, non-profit, and corporate.

The field of Business Office Administration is a dynamic and exciting career. The administrative professional is a vital team member of business professionals who work closely with CEOs, department managers, administrators, and other personnel in a business office environment.

The Occupational Outlook Handbook, published by the United States Department of Labor, has forecast that this occupation is expected to be among those with the largest number of new jobs. This handbook indicates that opportunities should be best for applicants with extensive knowledge of business software applications. Administrative assistants today perform fewer clerical tasks and many are performing the roles of information and communication managers. 


The Business Office Administration Technology offers an Associate Degree in Business Office Administration with an Administrative Assistant major that will enable students to acquire advanced software and keyboarding skills as well as management and team-building skills. Students will participate in office simulations and an office internship that will prepare them to become an integral part of any office management team. These skills will enable a graduate to assume responsibility without direct supervision, display initiative, exercise judgment, and prepare business communications documents

The Associate in Science degree in Office Administration is a 60-credit hour program designed for students who are interested in working as an administrative assistant, office manager, or any level of secretarial and clerical support in a modern office setting.

In this program you will learn a variety of skills including software applications, management, office procedures, document production, and general business knowledge to prepare you for a wide variety of positions. This degree requires students to complete 15 hours of general education courses as well as courses in office management.

Half of the national workforce employed in Office Administration entered the workforce with a High School diploma or GED. Advancement into more senior roles such as executive administrative assistant or office manager requires a combination of learning more about your company's operations and enhancing your skill set with certifications or degrees. Gaining formal qualifications in specialized areas such as accounting, medical, data management or information technology also will improve chances of transitioning and promotion.

Santa Fe College is committed to an environment that embraces diversity, respects the rights of all individuals, is open and accessible, and is free of harassment and discrimination. For more information, visit sfcollege.edu/eaeo or contact equity.officer@sfcollege.edu.

Upon completion of the requirements, students will be able to operate office equipment appropriate to their specialty, apply American business office procedures, and understand information management principles, operations, and organization. Competency will be assessed regularly through examinations and projects.

The degree and certificate programs in Office Administration include options in office systems, management, bookkeeping, computer applications, and office clerk. Upon completion of the requirements, students will be able to operate office equipment appropriate to their specialty, apply American business office procedures, and understand information management principles, operations, and organization. Competency will be assessed regularly through examinations and projects.

UEI's Business Office Administration Program is designed to provide students with the knowledge, skills, and hands-on training needed for various entry-level office and administrative positions. The Program provides students with hands-training in essential business office concepts, office procedures, and office computer programs.

Upon completing and graduating from the business office administration program, students should be familiar with working in an office and being part of a business. This Program prepares students to become administrative assistants, office managers, customer service representatives, and more positions. 2351a5e196

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