1. LESCO LIGHT APPLICATION OWNER

Power Information Technology Company - PITC developed customer facilitation portal named LESCO LIGHT on the request of LESCO for their customers. PITC is the owner and official/authorized developer of the MEPCO LIGHT mobile application.

Contact Details:

Power Information Technology Company - PITC

WAPDA House, Shahra-e-Quaid-e-Azam

The Mall, Lahore, Pakistan

Tel: 99202666

Exchange: 99202211-12-13-14 Ext. 2126

Fax: 042-99202048

Website: pitc.com.pk

1. LESCO LIGHT APP INTRODUCTION

The "LESCO LIGHT" mobile application is a step forward towards making electricity consumers able to access Billing Details and Information regarding Load Management Schedule at their fingertips. This Application also allows the electricity consumers to lodge, track complaints and apply for electricity new connection.

In the following sections, use of application is described in detail below

WHAT IS REFERENCE NUMBER?

Reference Number is a 14 digit unique number (For all distribution companies except K-Electric) printed on consumer's electricity bill. This unique number represents consumer batch no, Distribution Company, subdivision and consumer I.D.

1.1 LOAD MANAGEMENT

In order to access Load Management Information, tap on "LOAD MANAGEMENT" button on the main screen, another screen will appear in which you will be asked to enter correct 14 digit Reference Number. After entering correct reference number, tap on submit button. A progress dialog box will appear, asking you to wait until load management information are successfully fetched from the server. After successful fetching of load management information, another screen will appear which displays consumer information like name, address etc. grid name, feeder code and name, electricity theft/losses, total planned load shedding hours and actual load shedding done for today, yesterday and tomorrow.

1.2 BILLING INFORMATION

To access billing information, tap on "BILLING INFORMATION" button on home screen, another screen will appear in which you will be asked to enter correct 14 digit Reference Number. After entering correct reference number, you have two options:

1.2.1 VIEW BILLING DETAILS

To view Billing information, tap on "VIEW BILL DETAILS" button. A progress dialog box will appear, asking you to wait until billing details are successfully fetched from the server. After successful fetching of billing information, another screen will appear which displays consumer information like name, address etc. and all information regarding billing i.e. billing month current amount due, Net amount due, due date, amount payable after due date and payment history of last 12 months.

1.2.2 GET DUPLICATE BILL

To get duplicate bill, tap on "GET DUPLICATE BILL" button. It will open your electricity duplicate bill.

1.3 BILL CALCULATOR

To get estimated bill, tap on "BILL CALCULATOR" button on home screen, another screen will appear, select connection type and meter phase from a drop down list (you can find connection type printed on your bill as tariff) and then tap on "NEXT" button. Another screen will appear, Enter total number of consumed units here for which you want to find the estimated bill and also select number of TV sets from the drop down list and then tap on "CALCULATE" button.

A progress dialog box will appear, asking you to wait until bill calculations are performed online successfully. After successful bill calculations the estimated bill information like cost of electricity for consumed units, total tariff charges, FC-surcharge, NJ-surcharge and PTV fee ect. will be displayed. Please note that the values shown here in this section are approximate values only. Fuel price adjustment will be included in the bill in addition to above calculations.

1.4 Lodge Complaints

For registration of complaints, tap on "Lodge Complaints" button on main screen. Another screen will appear, select complaint category and type, 14 digits reference number, complainant name, mobile number, nearest place, complaint details and tap on "Register Complaint" button. A progress bar will appear until complaint is successfully submitted. User will receive complaint tracking I.D in mobile app and through SMS as well for further correspondence.

1.4.1 Tracking Complaints

For tracking of complaints, tap on "Tack Complaint" button and enter complaint tracking I.D. on next screen and tap on "Track Complaint" button. After successful fetching of complaint data, details regarding complaint status and complainant will be displayed.

1.5 Apply New Connection

In order to apply for electricity new connection, tap on "Apply Electricity New Connection" button. Fill the form and attach necessary documents and then tap on "Submit Application" button. Electricity New Connection Application tracking I.D. will be displayed. Note it for future correspondence.

1.5.1 Tracking Electricity New Connection

To track electricity new connection application, tap on "Track New Connection Application" button and enter tracking I.D. After tapping on "Track Application" button, relevant details about submitted electricity new connection application like application current status, days taken, total days allowed and stage details are shown.