But first, we need to define the generations:
•Traditionalists (born before 1946)
•Baby Boomers (1946–1964)
•Gen X (1965–1976)
•Millennials or Gen Y (1977–1997)
Employees increasingly seek telecommuting (or teleworking) opportunities that free them from the workplace's physical boundaries. Gen X and Millennials also view additional leisure time as a work–life value.
Traditionalists and Baby Boomers typically choose face-to-face communication over the use of communication technology, which Gen X and Millennials favor.
Gen X and Millennials are referred to as "digital natives" because they've grown up with digital technology.
Traditionalists and Baby Boomers are referred to as "digital immigrants" because they've migrated digital technology into their lives.
Gen X and Millennials have been described as emotionally needy and high maintenance because they seek constant feedback, stimulation, instant communication, and instant gratification.
Traditionalists and Baby Boomers do not seek immediate or ongoing feedback, nor are they accustomed to providing it to their employees.
Traditionalists and Baby Boomers typically are loyal to employers, treat others with respect, and value seniority and experience in the workplace.
Gen X and Millennials value recognition of their skills over employment duration and employer allegiance.
Rather than attributing failure to lack of skills, abilities, or motivation, Millennials more often blame "bad luck" or something external to them.
It is important to consider generational commonalities as well as differences. Regardless of age, people typically want to feel:
•Valued
•Successful
•Appreciated
•Respected
•And they want to avoid conflict.
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Traditionalists and Baby Boomers typically are loyal to employers, treat others with respect, and value seniority and experience in the workplace.
However, Gen X and Millennials value recognition of their skills over employment duration and employer allegiance.
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Gen X and Millennials are referred to as "digital natives" because they've grown up with digital technology.
However, Traditionalists and Baby Boomers are referred to as "digital immigrants" because they've migrated digital technology into their lives.
You have now completed Lesson 3: Generational Differences.
You should move forward to Lesson 4: Support Services.