Effective Date: January 24, 2025
Welcome to Learnitin ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website at www.learnitin.online (collectively, the "Service").
Please read this Privacy Policy carefully. By accessing or using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.
When you create an account or use our Service, we collect the following personal information:
Email Address: Used for account creation, authentication, communication, and account recovery
Username: Used to identify your account and personalize your experience
Password: Stored in encrypted form to secure your account
That's it. We do not collect any other personal information such as your real name, phone number, physical address, payment information (handled by third-party payment processors), demographic information, or device identifiers unless absolutely necessary for Service functionality.
When you use our Service, we may automatically collect certain technical information:
Usage Data: Information about your learning activities, including lessons accessed, learning journeys created, progress tracking, time spent on the platform, and features used
Device Information: Device type, operating system version, app version, and unique device identifiers (only for essential functionality and security)
Log Data: IP address, access times, browser type, and pages visited (on website only)
We do not collect:
Social Security numbers or government-issued identification
Financial information (credit cards are processed by secure third-party payment processors)
Biometric data
Precise geolocation data
Contacts or phonebook information
Photos, videos, or other media files from your device
Microphone or camera data
Health or medical information
Information about children under 13 (see Section 9)
We use the information we collect for the following purposes:
Create and manage your account
Authenticate your identity when you sign in
Deliver personalized learning journeys and content
Track your learning progress
Enable core features of the platform
Analyze usage patterns to improve user experience
Develop new features and functionality
Identify and fix technical issues
Optimize performance and reliability
Send you important Service updates and announcements
Respond to your inquiries and support requests
Send you educational content and tips (you can opt out)
Notify you about changes to our terms or policies
Manage your subscription status (Free or Premium)
Process upgrades, downgrades, and cancellations
Send subscription-related notifications
Detect and prevent fraud, abuse, and security threats
Enforce our Terms of Service
Protect the rights and safety of our users
Comply with applicable laws and regulations
Respond to legal requests and prevent harm
If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal information based on the following legal grounds:
Contract Performance: Processing necessary to provide the Service you've signed up for
Legitimate Interests: To improve our Service, ensure security, and communicate with you
Consent: Where you have given explicit consent for specific processing activities
Legal Obligations: To comply with applicable laws and regulations
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
We may share your information with trusted third-party service providers who assist us in operating our Service, including:
Cloud Hosting Providers: To store and process data securely
Payment Processors: To handle subscription payments (they have their own privacy policies)
Analytics Services: To understand how users interact with our Service
Email Service Providers: To send transactional and marketing emails
Customer Support Tools: To provide assistance when you contact us
These service providers are contractually obligated to use your information only to provide services to us and must maintain the confidentiality and security of your information.
We may disclose your information if required to do so by law or in response to:
Valid legal processes (subpoenas, court orders, or legal requests)
Requests from government authorities
Protection of our rights, property, or safety, or that of our users
Investigation of potential violations of our Terms of Service
If Learnitin is involved in a merger, acquisition, bankruptcy, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.
We may share your information for any other purpose with your explicit consent.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Active Accounts: We retain your account information and learning data as long as your account remains active
Closed Accounts: If you delete your account, we will delete your personal information within 30 days, except where we must retain it for legal, security, or fraud prevention purposes
Usage Data: Anonymized usage data may be retained indefinitely for analytics and Service improvement
You can request deletion of your account and personal information at any time by contacting us at privacy@learnitin.online.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including:
Encryption of data in transit using SSL/TLS protocols
Encryption of passwords and sensitive data at rest
Regular security assessments and updates
Access controls limiting who can view your information
Secure authentication mechanisms
Regular backups to prevent data loss
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
Your Responsibility: You are responsible for maintaining the confidentiality of your password and account credentials. Please use a strong, unique password and do not share it with anyone.
Depending on your location, you may have certain rights regarding your personal information:
Right to Access: Request a copy of the personal information we hold about you
Right to Portability: Receive your data in a structured, commonly used format
Right to Correction: Update or correct inaccurate or incomplete information
Right to Deletion: Request deletion of your personal information (subject to legal retention requirements)
Right to Object: Object to certain processing of your information
Right to Restriction: Request that we limit how we use your information
Right to Withdraw Consent: Withdraw consent for processing activities that rely on consent
Opt-Out: Unsubscribe from marketing emails by clicking the "unsubscribe" link in any email or contacting us
Notification Settings: Manage in-app notifications through your device or app settings
You can delete your account at any time through the app settings or by contacting us at support@learnitin.online. Upon deletion, we will remove your personal information within 30 days.
To exercise any of these rights, please contact us at privacy@learnitin.online.
Learnitin operates globally. If you access our Service from outside our primary operating region, your information may be transferred to, stored, and processed in countries where our servers or service providers are located.
We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy, regardless of where it is processed. For EEA/UK users, we rely on:
Standard Contractual Clauses approved by the European Commission
Adequacy decisions by the European Commission
Other lawful transfer mechanisms
Our Service is not intended for children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children under 13.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@learnitin.online. If we discover that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly.
For users aged 13-18: If you are under 18, please ensure you have your parent or guardian's permission before using our Service.
Our Service may contain links to third-party websites, applications, or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
We encourage you to review the privacy policies of any third-party services you interact with. This Privacy Policy applies only to information collected by Learnitin.
We use third-party payment processors to handle subscription payments. We do not store or have access to your complete credit card or payment information. Our payment processors adhere to the standards set by PCI-DSS (Payment Card Industry Data Security Standard).
Payment information is subject to the privacy policies of our payment processors:
Google Play (for Android in-app purchases): Google Play Privacy Policy
Apple App Store (for iOS in-app purchases): Apple Privacy Policy
[Other payment processors as applicable]
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):
Right to Know: What personal information we collect, use, disclose, and sell
Right to Delete: Request deletion of your personal information
Right to Opt-Out: Opt-out of the sale of personal information (Note: We do not sell your personal information)
Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights
To exercise these rights, contact us at privacy@learnitin.online with "California Privacy Request" in the subject line.
If you are located in the European Economic Area (EEA) or United Kingdom, you have rights under the General Data Protection Regulation (GDPR):
Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restriction of processing
Right to data portability
Right to object to processing
Right to withdraw consent
Right to lodge a complaint with a supervisory authority
To exercise these rights, contact us at privacy@learnitin.online.
EU Representative: [To be designated if applicable]
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
Posting the updated Privacy Policy on our website (www.learnitin.online)
Updating the "Effective Date" at the top of this policy
Sending you an email notification (for significant changes)
Displaying an in-app notification
Your continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Learnitin Privacy Team
Email: privacy@learnitin.online
Support: support@learnitin.online
Website: www.learnitin.online
Mailing Address:
University of Nigeria Nsukka
Enugu State
Nigeria
We will respond to your inquiry within 30 days.
By using our Service, you consent to our Privacy Policy and agree to its terms. If you do not agree with this Privacy Policy, please do not use our Service.
Last Updated: January 24, 2025
What information do we collect?
Email, username, and password. We also collect usage data to improve your experience.
How do we use your information?
To provide, maintain, and improve our Service, process subscriptions, and communicate with you.
Do we share your information?
Only with trusted service providers and when required by law. We never sell your data.
How long do we keep your information?
As long as your account is active. You can delete your account anytime.
How do we protect your information?
Through encryption, secure authentication, and industry-standard security practices.
What are your rights?
Access, correct, delete, or export your data. Opt-out of marketing. Delete your account anytime.
How can you contact us?
Email us at privacy@learnitin.online.
Thank you for trusting Learnitin with your learning journey.