Corporate

Date: 9 March 2019

Time: 9am - 5pm

Cost: RM50 (Special Introduction Price)

Description:

Did you know that we have approximately 60,000 thoughts per day, and a majority of our thoughts are predominantly NEGATIVE, and often seem to appear out of nowhere? Although, ANTs (Automatic Negative Thoughts) can support us well under certain circumstances, they can also hinder us from making progress and experiencing happiness in life. In this half-day hands-on workshop, we will explore nine (9) types of negative thought patterns, and various techniques we can use to transform ANTs into PETs. You will be challenged throughout by individual and group activities (and fun) to overcome your ANTs. If you want to transform your ANTs into PETs, and be happier and more successful, this workshop is just right for you

Module Content:

• ANTs

Exploring 9 types of Automatic Negative Thoughts (ANTs) and how they can impact our lives.

• PETs

Transforming ANTs into PETs (Positive Empowering Thoughts) using various techniques.

• ART THERAPY & ROLE PLAY

Two hands-on activities to experience and transform ANTs to PETs.

• BEYOND

15 Tips beyond ANTs to improve your focus, confidence, health and happiness.

Date: 27 - 28 February 2019

Time: 9am - 5pm

Cost: RM1,500

Description:

In recent years, the social media networks have gained worldwide popularity. What started off as Gen-Y’s rage to learn new web technologies, has now been extended to Gen-X and Baby Boomers – who have the real purchasing power - to employ the platform for socializing, promoting themselves to potential employers and advocating brands.

As the trend continues, innovative marketers are quick to identify the impact of social networking on their brands and how interactive marketing could significantly boost the effectiveness of their campaigns, gain valuable selling time and influence the purchase decision. As a result, an increasing number of businesses are venturing out into the realm of social media and the recent numbers unveiled by Interactive Marketing Forecast provides evidence to this

The market dynamics has shifted radically in the recent years from push to pull business model, putting consumers in control. Now, organizations must build personal connection and shape perception to drive purchase behavior and foster brand advocacy. Social media marketing is the solution to acquire, retain and grow profitable consumers.

This intensive, two day training has been designed for managers, directors, professionals and executives who are struggling to keep up with the rapidly evolving world of social media marketing and how to use it effectively as part of their marketing and sales strategy.

Module Content:

• Digital Marketing - Overview
• Google Adwords
• Search Engine Optimization
• Google Analytics
• Social Media Marketing
• Inbound Marketing
• Implementing Social Media / Engaging Your Audience
• PostPlanner : Finding Relevant Content Easily To Share With Your Prospects

Date: 20 - 21 March 2019

Time: 9am - 5pm

Cost: RM1,800

Description:

An aligned organization succeeds as there is reduced friction among employees and leaders and a clear vision of the future. Team members know what is expected of them, how to behave in alignment with the corporate vision and they know how to minimize conflicts with each others.

They know how to communicate with each other, to support and continuously develop the team.

Additionally they have clear tools to support each other and various ways to create their desired future.

This Learning and Development program has been developed to achieve a corporate culture to enhance employee engagement, and talent management and increases overall performance.

Module Content:

Module 1: DEVELOPMENT TRAINING

• Understand the current status quo in your organisation
• Identify blockages and obstacles to performance and employee engagement
• Realize resources required to increase their overall engagement level
• Grasp the concepts of NLP and how NLP relates to organisational development, individual performance, and team alignment

Module 2 - EXCELLENCE STARTS IN YOUR MIND – UNDERSTAND THE POWER OF THE UNCONSCIOUS MIND

• Understand the mind and how your inner resources hold you back or can develop you
• Experience the mysterious workings of your mind
• The mindset of your teams and why there is either conflict or harmony

Module 3 - THE TEAM DEVELOPMENT STAGES AND ITS IMPACT ON ORGANIZATION PERFORMANCE T

• Introducing the team development stages and how they relate to NLP
• The team stages and why they are important for organization, department and individual
• Elevating your team to the next level
• Leadership and engagement throughout the stages
• Integrating new talents into the team

Module 4 - PERSONAL, DEPARTMENTAL AND ORGANISATIONAL VALUES ALIGNMENT

• The importance of alignment and total engagement for yourself, your department and your organization
• Achieving deep organizational alignment
• Aligning yourself by appreciating similarities and differences
• Understanding and appreciating cross-functional conflict
• Developing norms and rules to guide your team development in the future
• Managing possible future conflict in a team

Module 5 – PLANNING THE FUTURE AS A TEAM

• An easy model to put plans into action
• Role attribution to create powerful action plans
• Making things happen and create team alignment to enhance your team performance

Module 6 - DEVELOPING ACTION PLANS GOING FORWARD

• Into the future
• Embedding the learning
• What to do the next day, when you are back to your workplace

Date: 10 - 11 April 2019

Time: 9am - 5pm

Cost: RM1,500

Description:

Forensic Sales™ is created to first understand the sales staff and their personality via SALES DNA^™ Profiling, followed by investigating the most important area which is seldom done, which is to do a post mortem of failed or unsuccessful sales. This will be addressed via SALES CSI^™. Both are new methods that will be revealed and implemented for the first time in class, added with SALES SSM^™ which is focusing on planning and systemizing sales and SALES SDS™ driving sales through service.

Be prepared to learn and understand the new sales training and methodology called Forensic Sales^™. Learn the science in selling, discover common scientific forensic terms used wisely in Sales.

This is not a lecture, seminar or theoretical or general training program, come prepared to be motivated to excel and achieve your organizational expectations in revenue or customer satisfaction indexes. What you learn here will change your perception, knowledge and life on sales.

1. Profiling, Understanding & Discovering Sales Staff Talents in SALES DNA

2. Investigate & Recognize Why Sales Failed In SALES CSI^™

3. Implement & Maintain Sales in SALES SSM^™

4. Driving Sales through Sales in SALES SDS™

5. Ensuring Sales Process & Closing Is A Norm or Habit

Module Content:

Module 1: SALES DNA^™

• Understanding & Using Sales DNA™
• Why DNA Profiling is important in sales
• Profiling & Discovering Our Sales Staff
• Creating the DNA Salesprint
• Q&A with Energizers & Action Activities

Casetivities 1 – Assessing & Preparing Your Sales Team (Practical Role Play Session)

• Sales Strengths & Weaknesses
• Understanding & Dealing With Negative & Positive Feelings / Emotions
• Being Prepared for the Sales Battle
• Q&A with Energizers & Action Activities

Introducing SALES SDS™ - Part 1 - Service Re-Selling Same Product or Service

Module 2 - SALES CSI^™

• Investigating & Finding The Reason Behind Failed or Unsuccessful Sales
• Understanding & Using Sales CSI
• Sales Post Mortem Process & Methodology
• Q&A with Energizers & Action Activities

Casetivities 2 – Sales CSI – CSR (Practical Role Play Session)

• Preparing the Sales Case Data 1
• Delivering Via CSR
• Post Mortem of Sales Case Data
• Database Creation
• Q&A with Energizers & Action Activities

Casetivities 3 – SALES CSI – CSC (Practical Role Play Session)

• Preparing the Sales Case Data 2
• Delivering Via CSC
• Post Mortem of Sales Case Data
• Database Creation
• Q&A with Energizers & Action Activities

Introducing SALES SDS™ - Part 2 - Service Cross-Selling

Other Services or Products Not Related to Current Business

Module 3 - SALES SSM^™

• Incorporating Information Learned & Understood from Day 1 & 2 Using SALES DNA & SALES CSI
• Creating The New Sales System For Daily, Monthly, Quarterly & Yearly Sales Activity Chart
• Setting New Sales Goals & Targets For Individual Organizations Exceeding Normal Company Requirements
• Q&A with Energizers & Action Activities

Introducing SALES SDS™ - Part 3 Service Up-Selling

Upgrades, or Different Levels of Product or Service One Step Higher

Date: 15 - 16 April 2019

Time: 9am - 5pm

Cost: RM1,500

Description:

Stress has been dubbed as the silent killer or “the invisible disease” It is a disease that may affect you, your organization, and any of the people in it so one cannot afford to ignore it.

The trainer proposes a holistic stress intervention approach with a two-day workshop to introduce a guideline amplifying the need for one to know more about coping with stress in the workplace, identify the causes and symptoms, monitor the response mechanisms and implement the coping strategies. It’s all about rethinking, reorganizing, positive attitude and practical approaches. It is about dramatic improvement of self-ability to deal with pressure and stress.

Module Content:

Module 1: A Fresh Look at Stress Management

· How to create new models for managing stress and discard ineffective old habits

· Looking creatively at old problems in new ways

· The place of risk-taking in stress management and the benefits of becoming an intelligent risk-taker

Module 2: Why All the Concern About MANAGING STRESS?

· What stress is and what it is doing to your body

· The primary reason stress is causing you so many problems

· Why stress overload is so widespread in today’s workplace

· Three reasons people are burning out

· The high cost you pay for not managing stress

Module 3: Managing Your Stress For Peak Performance

· Too little stress and too much stress are both problems – finding the optimal level

· The warning signs of stress overload – what to do and what not to do about them

· Your worst enemy in the war on stress: denial – how to combat it

· The stages on the road to burnout

· The stages of stress

Module 4: Reducing Stress When Levels Become Too High

· A model for stress intervention and management

· The power of a take charge attitude – what it can do and how to develop it

· Three choices you always have in combating stress

Module 5: Managing Your Stress

· How to communicate your needs, state your limits, and say “NO”

· Essential principals of managing your conflicts successfully

· How to respond to criticism in ways that keep your stress at a minimum

Module 6: How To Become Stress-Resistant

· characteristics of people who survive stressful times and how to adopt these to combat your own high levels of stress

· Rational thinking – what it is and how you can use it to manage your stress

· Key strategies to help you change what you think about your stress

Module 7: Counteracting the Destructive Effects of Stress

· The relaxation response – how to use it to reduce stress and improve health

· What to eat when you are under too much stress

· How to use exercise to help you survive stress and perform at your peak

· The value of developing a sense of humor and putting plenty of play and laughter into your schedule

· A holistic approach to managing your stress for greater quality of life

Date: 17-18 April 2019

Time: 9am - 5pm

Cost: RM1,500

Description:

VOICE Sales™ is a verbal non-face to face selling that is an art to be learned and applied in the fast pace mobile society and workforce of today. This session is created & developed based on my practical exposure to real-time call-center sales & marketing situations and issues faced by local staff in Malaysia, In the Areas of Marketing, Sales, Customer Service, & Debt Collection.

This Session will look at areas never explored, ventured into to or even practiced by the any industry; it is a newly developed training session that will revolutionize the whole concept of selling with your voice (Tele-Sales).

Be prepared to change your perception of voice sales and be surprised at how it can supplement & increase your sales revenue & productivity off your organization with immediate effect.

This is not a lecture, seminar or theoretical or general sales training, come with an open mind to learn what you have never learned before.

Module Content:

Introduction

· Icebreaker Session

· Learning Objectives (WIIFM)

· The Voice Sales Industry In The Higher Education Market

· What is VOICE Sales™ ?

· Voice Sales Test & Evaluation

The 5 VOICE Sales™ Areas

1. Voice Sales

2. Observation Sales

3. Information Sales

4. Concealed Sales

5. Emotional Sales

Module 1: VOICE SALES

• Understanding & Appreciating Voice Sales
• The Motion & Potion Of Voice Sales
• Mental, Physical & Virtual Readiness – (Exp. The Avatar Movie)
• Q&A with Energizers & Action Activities

Module 2: OBSERVATION SALES

• Observe & Feel The Environment Of Our Client/Customer
• Grab The Opportunity (Exp. Joe Vitale – The Secret Movie)
• Listening, Understanding & Applying
• Q&A with Energizers & Action Activities

Module 3: INFORMATION SALES

• Sales Education Vs Sales Training
• Training Hours (CPD, Etc.)?
• Learning Plan Schedule – Self/Team
• Sales Presentation No? (Script / Notes etc.)
• Benefits Sell Features Tell
• Q&A with Energizers & Action Activities

Module 4: CONCEALED SALES

• Non-Verbal Communication Is Concealed Completely
• No Eyes But Only Ears – Vision Is Now Not In Play
• Surroundings & Environment Take Centre Stage
• Virtual Reality Is In Play Now
• Q&A with Energizers & Action Activities

Module 5: EMOTIONAL SALES

• Your Emotional State Of Mind
• Emotions Brings or Breaks The Sale
• It’s The Key To Voice Sales
• Buying Is Almost Always Emotional Not Logical
• Class Role Play
• Q&A with Energizers & Action Activities

Date: 23 - 24 April 2019

Time: 9am - 5pm

Cost: RM2,300

Description:

The fourth industrial revolution refers to the drastic social and industrial changes being caused by the recent emergence of disruptive technologies including the internet of things, robotics, virtual reality and artificial intelligence that will fundamentally alter the way we live and work.

Companies and governments need to offer proper training and education to their employees with a long-term view toward new technologies as people still lack the skills needed for “the fourth industrial revolution. Technology will be the rule-changer in the future, and we need to maximize the sensitivity of our antenna for technological innovation.

The challenge for organisations is to ensure that their staff are able to gain and further develop these skills in the context of an ever-changing workplace. The training needed to make this happen will have to deliver fast results and be relevant and interesting to groups who will be more technically savvy than those in the past.

Change won’t wait for us: business leaders, educators and governments all need to be proactive in up-skilling and retraining people so everyone can benefit from the Fourth Industrial Revolution.

This highly sought after 2-day Workshop will equip participants with the skills, knowledge and tools required to thrive in the 4^th Industrial Revolution (4IR).

Module Content:

Module 1: Understanding the 4IR business environment

• Skills and competencies required in the 4IR
• Understanding Social Emotional Competencies to complement 4IR
• Understanding the business environment of tomorrow

Module 2: Understanding and engaging the staff

• Knowing the personality profile of employees in the 4IR
• Engaging workers with varying needs
• Leading and managing teams in the 4IR

Module 3: Disruptive Technology in business

• Understanding the various disruptive technologies that drive change
• Knowing various technologies and how to leverage on technology to engage clients
• Identifying relevant technology in delivering effective services

Module 4: Running effective organisations in the 4IR

• Identifying ways to assess and monitor progress in organisations
• Crafting a relevant business plan to suit the workforce of 4IR
• Working with stakeholders to deliver a pertinent programme in the 4IR

Date: 25 - 26 April 2019

Time: 9am - 5pm

Cost: RM2,300

Description:

The 4^th Industrial Revolution is already upon us; and with it, disrupts the very manner we lead our lives and perform business. Automation has changed the way of work and business interactions with consumers, and is permeating in all areas of our life at an exponential rate. Automation and computation intelligence have also gathered pace, and are fast displacing traditional brick-and-mortar ways of doing businesses.

This 1-Day Course will explore the impact of digitization and how various business models can adopt Design Thinking (DT) approaches to reinvent their business to serve the needs of customers which are on an exponential rise. This course will enable participants to understand the intricacies of Design Thinking, applying the DT principles in a strategic manner to obtain maximum impact for the organization, achieving optimal performance.

Module Content:

Module 1: Operating in the 4IR Environment

• Features of the Fourth Industrial Revolution (4IR)
• Skills and competencies needed to function effectively in the 4IR

Module 2: The Principles of Design Thinking

• Knowing the 5 Stages of DT
• Defining and applying DT in business
• Contextualizing DT in specific business environment

Module 3: Feedback and Assessment

• Evaluating success rate of DT
• Receiving feedback from DT

Module 4: Understanding consumers’ demands

• Using DT to understand customers’ demands
• Targeted marketing
• Tailoring products to meet to market requirements

Module 5: Reducing wastages and leakages in business

• Reducing costs via targeted marketing
• Optimizing operational capability via DT procedure
• Developing processes to maximize profits within the company using DT principles