Lédger® Live Keeps Loading — Complete Troubleshooting Guide
Lédger® Live Keeps Loading — Complete Troubleshooting Guide
If Lédger® Live keeps loading, freezes on the startup screen, or fails to display your portfolio, the problem may be related to the application, network connection, synchronization, or a temporary service issue. Ledger now refers to its application as Ledger Wallet, formerly known as Ledger Live. Ledger's official support resources specifically include troubleshooting for an “infinite loading loop.”
Start with your internet connection. A weak or unstable network can prevent the application from communicating with Ledger services or retrieving current blockchain information. Try switching between Wi-Fi and a reliable wired or mobile connection. If other websites are also slow, resolve the connection problem before troubleshooting the wallet application.
Completely close Ledger Wallet and reopen it. On a computer, make sure the application is not still running in the background before launching it again. On a mobile device, close the application and restart it. A simple restart can sometimes clear a temporary application process that is preventing normal loading.
A loading problem may not always originate on your device. Ledger maintains an official status page where users can check for ongoing incidents, maintenance, or degraded services. If a particular blockchain network or Ledger service is experiencing an outage, balances, account information, or transaction functionality may temporarily be affected.
Using an outdated application can cause compatibility or synchronization problems. Ledger's official download page provides the current application for supported desktop and mobile platforms, including Windows, macOS, Linux, iOS, and Android.
Download software only from Ledger's official website. Avoid installers shared through advertisements, unofficial websites, social-media messages, or unexpected emails.
If the application opens but remains stuck while loading account information, synchronization may be the issue. Ledger's support center provides troubleshooting resources for synchronization errors and situations where deposits or transactions do not immediately appear.
Give the application some time to synchronize after reconnecting your device and network. Avoid repeatedly initiating transactions simply because a balance or transaction history is temporarily unavailable.
If you use a physical Ledger hardware wallet, disconnect it and reconnect it using the appropriate cable or supported connection method. Unlock the device with its PIN and reopen the Ledger Wallet application. Follow the instructions shown by the application and the hardware device.
When performing transactions, always verify important details directly on your Ledger device before approving them.
An important security rule applies whenever an application appears to be malfunctioning: never enter your Secret Recovery Phrase into a website, pop-up, online form, email, or unofficial recovery tool.
A loading problem does not require you to disclose your recovery phrase. Anyone asking for your complete recovery phrase while claiming to fix Ledger Wallet should be treated as suspicious.
If the loading issue continues after basic troubleshooting, use Ledger's official support resources rather than relying on random online recovery services. Ledger's support center contains dedicated articles covering loading loops, network problems, synchronization errors, and other application issues.
If Lédger® Live keeps loading, work through basic connection, restart, update, synchronization, and service-status checks before attempting more advanced troubleshooting. Keep your recovery phrase private throughout the process. The safest approach is to use official Ledger software and support channels and avoid third-party “recovery” websites.
Security Notice: Never share your Secret Recovery Phrase, PIN, or private keys with anyone. Ledger Wallet is currently the name used by Ledger for its application formerly known as Ledger Live.