Lédger® Live Keeps Crashing? Here's How to Fix It
Lédger® Live Keeps Crashing? Here's How to Fix It
Experiencing crashes with your Ledger Wallet (formerly Ledger Live) can be frustrating, especially when you need to manage your crypto portfolio. Fortunately, most crashes are caused by a few common issues with straightforward fixes. This guide provides official, step-by-step solutions to get your application running smoothly again.
The most common cause of persistent crashes is using an outdated or unsupported operating system .
If you are using Windows 7 or 8: Ledger Wallet is no longer supported on these older operating systems . Microsoft ended support for Windows 7 in January 2020, and these systems lack modern security standards . While the app might still open occasionally, Ledger cannot provide support for crashes on these platforms .
If you are using macOS 10.15 or older: Ledger Wallet version 2.33 and higher is not supported on macOS 10.15 . As this version is outdated and no longer supported by Apple, you must update your macOS to a more recent version .
The official system requirements are:
Windows 10 (64-bit) or higher
macOS 12.0 (64-bit) or higher
Linux Ubuntu 20.04 (64-bit) or higher
Many Windows users encounter a crash screen that includes a red "Reset" button or a blue button. This is often due to missing system components .
Fix for the crash screen with a blue button:
Close Ledger Wallet entirely
Download and install the Microsoft Visual C++ Redistributable package from the official Microsoft website
Open the vc_redist.x64.exe file you downloaded
Follow the installation instructions to install the required components
Restart Ledger Wallet – it should now function normally
Fix for the crash screen with a red "Reset" button:
Close Ledger Wallet
Download the latest version of Ledger Wallet from the official Ledger website
Install the new version over the existing one
If your antivirus flags the installer, you can safely ignore the potential warning – this is a known false positive
A specific crash affecting versions 2.71.0 and 2.71.1 displays the error: "Invalid Time Value" . If you encounter this:
Reset Ledger Wallet: Click the red "Reset" button to begin the reset process
Update the application: Download and install the latest installer from ledger.com/ledger-live, ensuring you are using version 2.73.0 or higher
Reconnect your device: After the reset completes, reconnect your Ledger device. If you already have a Secret Recovery Phrase, select the option that you already have one
Add your accounts: Return to the main page and go through the "Add accounts" process to restore visibility of your crypto assets
If you are on macOS or Linux and experience crashes:
Update the application: Download and install the latest version from ledger.com/ledger-live
Delete user data (if password stops working): After updating, your password might not work due to compatibility changes. In this case, you need to delete the user data folder:
macOS: Navigate to ~/Library/Application Support and delete the "Ledger Live" folder
Linux: Navigate to ~/.config/Ledger Live and delete all files in the folder
Restart Ledger Wallet: When prompted on how to set up your device, choose the "Connect a device" option. Then, add your accounts to restore your portfolio
Always download Ledger Wallet from the official source to avoid malicious software:
Official Download: ledger.com/ledger-live
Official Support / Help Center: support.ledger.com
Never enter your 24-word Secret Recovery Phrase on any website, application, or computer. Your recovery phrase should only be entered directly on your Ledger hardware device. Ledger will never ask for this phrase . Be vigilant against phishing attempts that may offer fake fixes or updates.
By following these official troubleshooting steps, you can resolve most crash issues and restore full functionality to your Ledger Wallet application.