Lédger® Live Recovery — Restore Your Wallet Safely
Lédger® Live Recovery — Restore Your Wallet Safely
Lédger® Live Recovery refers to restoring access to a Ledger wallet when a hardware device is lost, damaged, reset, or replaced. Ledger Live is now referred to as Ledger Wallet™ in current Ledger terminology. Your Secret Recovery Phrase remains the primary backup for restoring access to accounts controlled by your Ledger device.
Recovery should always be performed carefully because the Secret Recovery Phrase provides access to the wallet. Ledger emphasizes that the phrase must remain private and should never be entered into a computer, smartphone, website, email, or support conversation.
Wallet recovery is the process of restoring your existing wallet on a compatible Ledger device using its original backup information.
It may be relevant when:
Your Ledger device is lost or damaged.
You purchase a replacement Ledger device.
Your device has been reset.
You need to restore access after certain device problems.
You want to migrate your wallet to another compatible Ledger device.
Your Secret Recovery Phrase is normally a 24-word backup generated during Ledger device initialization. Ledger explains that this phrase can recreate the wallet's associated accounts and private keys.
Before beginning recovery, locate the original Recovery Sheet or another legitimate backup method that you established during wallet setup.
Check that:
The words are readable.
They are in the correct order.
The backup belongs to the wallet you intend to restore.
Nobody else has access to the information.
Important: Never send your recovery words to another person for verification or assistance.
If your original device is unavailable, obtain a genuine Ledger device through an official source.
Then:
Connect the device as instructed.
Turn it on.
Follow the device's setup process.
Select the appropriate recovery option when presented.
Carefully follow the instructions displayed directly on the Ledger device.
The recovery process should be performed through the hardware device's trusted interface rather than by entering the recovery phrase into an online form.
During device recovery, the Ledger hardware wallet guides you through restoring the backup.
Enter the requested information directly on the Ledger device.
Check each word carefully.
Maintain the original sequence.
Do not photograph or digitally store the phrase.
Never paste the phrase into Ledger Wallet™ or another application.
Once the wallet has been successfully restored, you can reconnect it with Ledger Wallet™ and add the accounts you previously used.
After restoration, verify that your expected accounts are available.
Check:
Account names
Supported networks
Asset balances
Transaction history
Addresses
Connected Ledger device
If an account appears to be missing, do not immediately assume that the funds are gone. Confirm that you restored the correct backup and that you are using the appropriate network and account configuration.
Ledger also offers Ledger Recover, an optional service designed to provide an additional backup for wallet access. According to Ledger, it uses an encrypted backup and identity verification to help restore access when users do not have their Secret Recovery Phrase available.
This service is separate from the traditional offline recovery-sheet method and should be considered according to your personal security preferences.
For safer Lédger® Live Recovery:
Never share your 24-word Secret Recovery Phrase.
Never enter it into a website.
Never type it into an email or chat.
Never provide it to someone claiming to be Ledger Support.
Avoid unofficial recovery applications.
Download Ledger software only from official Ledger sources.
Verify unexpected recovery or security messages independently.
Ledger specifically warns that its support team will never request your 24 recovery words.
Lédger® Live Recovery is primarily about restoring access to your wallet securely rather than recovering a conventional online account password. Your recovery backup is therefore extremely important. Keep it offline, protected, and private.
For the safest information, use Ledger's official support and educational resources rather than third-party recovery websites or individuals.