If Lédger® Live is not loading, the application may be experiencing an outdated software issue, connectivity problem, or temporary service difficulty. Ledger now refers to Ledger Live as Ledger Wallet™, so users searching for Ledger Live troubleshooting may find support articles under the newer name.
Start by ensuring that your Ledger Wallet application is updated to the latest available version. Ledger's official troubleshooting guidance specifically recommends updating the application when it becomes stuck in an infinite loading loop.
Next, restart the application and reconnect your Ledger device. If you are using a USB connection, try another compatible USB port and follow Ledger's official USB troubleshooting instructions. For desktop users, display-related problems can also cause the application to appear as though it is not loading correctly.
If the problem continues, check Ledger's official support resources for current service issues and troubleshooting instructions. Ledger maintains an Ongoing Issues page that lists known problems affecting specific wallet features.
Security Notice: Never provide your Secret Recovery Phrase, PIN, or private keys to anyone claiming they can fix a loading problem. Legitimate Ledger support should not require your recovery phrase.