Lédger® Live Keeps Loading — Troubleshooting Guide
Lédger® Live Keeps Loading — Troubleshooting Guide
If Lédger® Live keeps loading, freezes on the startup screen, or takes an unusually long time to display your accounts, the issue may be related to the application, internet connection, synchronization, device connection, or a temporary Ledger service problem. Ledger Live is now called Ledger Wallet™, although many users still search for the older name.
Use the following steps to troubleshoot the problem safely.
Ledger Wallet requires network connectivity for services such as account synchronization and blockchain data.
Check that your internet connection is working.
Try opening another trusted website.
Restart your router if the connection is unstable.
If possible, test another network.
Avoid public or unreliable Wi-Fi while managing crypto.
A temporary network problem can make the application appear stuck while it attempts to retrieve information.
A simple restart can resolve temporary application errors.
Close Ledger Wallet completely.
Wait several seconds.
Reopen the application.
Allow the application time to load.
Connect your Ledger device only when requested.
If the application continues loading indefinitely, continue with the next troubleshooting step.
Sometimes the problem is not caused by your computer or Ledger device. Ledger publishes a dedicated status page showing the operational condition of its services.
Check for active incidents.
Look for degraded performance.
Review recent service interruptions.
Wait for an affected service to recover before repeatedly changing your setup.
Ledger's status history has documented occasions when Ledger Wallet experienced latency or launch problems, demonstrating why checking service status can be useful.
Using an outdated application can create compatibility or synchronization problems.
Visit Ledger's official website.
Locate the current Ledger Wallet download.
Select your operating system.
Install the latest official version.
Restart the application after installation.
Ledger officially provides Ledger Wallet for Windows, macOS, Linux, iOS, and Android.
If Ledger Wallet opens but remains stuck while connecting to your device:
Disconnect and reconnect the device.
Try another compatible USB cable if appropriate.
Use a different USB port.
Avoid connecting through an unreliable USB hub.
Unlock the device with your PIN.
Follow the instructions displayed on the Ledger screen.
Do not repeatedly enter your Secret Recovery Phrase because an application is stuck loading.
A loading screen can sometimes be associated with synchronization or network-related problems. Ledger provides dedicated troubleshooting resources for network issues, synchronization errors, missing accounts, and transactions that do not appear correctly.
Try these basic actions:
Restart the application.
Confirm your internet connection.
Check Ledger's service status.
Make sure you are using the latest official application.
Allow synchronization to finish before taking further action.
If normal troubleshooting does not work, reinstalling Ledger Wallet may help resolve damaged application files.
Before doing so:
Confirm that your Secret Recovery Phrase is safely backed up.
Close Ledger Wallet.
Remove the application according to your operating system.
Download the latest version from Ledger's official website.
Install it again.
Reconnect your Ledger device and follow the official setup instructions.
Your crypto assets remain on their respective blockchains; Ledger Wallet provides an interface for managing accounts associated with your Ledger device.
Never enter your Secret Recovery Phrase into a website.
Never send your recovery phrase to customer support.
Do not download Ledger software from unofficial websites.
Ignore unexpected messages offering “loading fixes” or remote recovery.
Never disclose your PIN or private keys.
Use only Ledger's official support and download resources.
When Lédger® Live keeps loading, begin with simple checks such as restarting the application, testing your internet connection, checking Ledger's service status, and installing the latest official Ledger Wallet version. If the problem continues, use Ledger's official troubleshooting resources rather than relying on third-party support.
Ledger Live is now branded Ledger Wallet™, so users may encounter both names in older guides and search results.