The Negatives of the Digital World Leaders Should be Aware of
by Stephanie Chen
by Stephanie Chen
There are a lot of things going on around us simultaneously. We are fully immersed in the digital world, where everyone can be connected somehow and somewhere in two seconds. Technology has made personal, educational, and/or business communication a lot faster via e-mails, text messages, posts, etc. Meanwhile, every day the IT world is constantly growing and shifting, many organizations continuously try to integrate the ever changing technology into their work life. IT is very useful in many ways such as portability, fast processing speeds, reliable, and user-friendly (Tarafdar 2014). However, not everyone including leaders realize the negative things that comes with the usage of the digital world. Some of the negatives in the digital world that leaders should be aware of are: misinterpreted written communication, employee productivity, innovation, and well-being.
In many organizations today, people and leaders have become very reliant on technology to do basic things, such as holding a quick conversation. Today, one downfall or negative of the digital world is the usage of e-mails and/or text messages. Leaders and many employees within an organization have become 'inbox slaves' according to Hein, "'A communication that could take three minutes in person or on the phone now takes three hours or three days,'" (Hein 2013). While and e-mail is perhaps a written out conversation, there is no way of interpreting the tone of the written out message. Similarly, a lot of these messages sometimes are not clear and require more time going back and forth to clarify the original message. In fact, a lot of these written conversations are presumably misinterpreted many times because, "the lack of nonverbal cues implies automatically that not all information is fully transferred" (Derks 2010). Leaders need to realize that e-mails may serve as a great purpose when people are at a distance, however it is highly more effective and to the point to have traditional face-to-face conversations to decrease the chances of confusion.
Similarly, many people have become disengaged/disconnected with one another in the work force. E-mails and text messages have become the normal form of communication even if a person is 10 feet away from you. Same with the situation with conversations taken place through technology, people have become ultimately distracted by various other things happening on different platforms of their technological devices. "Some business people, such as Dan Russell, senior manager with IBM’s Almaden Research Center, has embraced daily disconnection. He checks email only twice daily and occasionally schedules out-of-office time to get creative," even leaders risk the disconnection with their fellow colleagues by not having these in-person conversations (Writer 2011). One of my favorite authors Sherry Turkle, once said, "We expect more from technology and less from each other” (Lehrer 2011). This is prominently becoming true every day, employees are so engaged with technology that the computer screen or mobile screen has become a normal source of communication rather turning to the person next to them for questions. People have become disengaged with one another which leaders should be aware of because not only is this disengagement, but can lead to a slower productivity level in the work place.
This was an infographic I did on gamification in businesses. The results of disengagement at work has increased a lot due to the digital world. https://magic.piktochart.com/output/21815358-iti
So how does the use of technology effect an employees well-being? The term 'technostress' comes from individuals that experience 'IT-induced stress' (Tarafdar 2014). The continuous use of IT systems have been taking a toll on many employees of various organizations. There are a lot of pressure stemming from multitasking rapidly through different forms of technological devices for streams of information. Even when employees are not physically at work, they are still geared to automatically seek out information at a constant basis. The 'technostress' level has risen for many employees because many feel if they do not stay on top of the constant flow of information, they are put at a disadvantage in their workplace. Information comes very quickly through the use of technology and workers end up with large amounts of information to handle. When there is too much information at once, employees begin to experience stressful feelings of loss of control which can be detrimental for their health and performance (Derks 2010). Leaders need to realize that 'technostress' is really effecting their workers. Not only can this type of stress cause health problems, this can negatively affect a person's productivity levels as well.
In conclusion, there are many various things that make the digital world a little darker. Often times, we hear about how technology has helped in so many ways. Technology has become a fast, efficient, and reliable source for information and whatnot. However, the underlying threats can cause many different problems as well. And for leaders these are the things that they should be aware of to create a work environment that is efficient, effective, and also healthy for all their workers.
Derks, D., & Bakker, A. B. (2010). Retrieved April 17, 2017, from http://www.cyberpsychology.eu/view.php?cisloclanku=2010052401
Gagnon, Y., & Dragon, J. (n.d.). The Impact of Technology On Organizational Performance. Optimum, The Journal of Public Sector Management, 19-31. Retrieved April 17, 2017, from https://pdfs.semanticscholar.org/1047/01aa8d4f0630147eb212af09cc7198b8f466.pdf.
Hein, R. (2013, April 30). 11 Profiles in Bad Leadership Behavior. Retrieved April 17, 2017, from http://www.cio.com/article/2386316/careers-staffing/11-profiles-in-bad-leadership-behavior.html
Lehrer, J. (2011, January 22). We, Robots. Retrieved April 20, 2017, from http://www.nytimes.com/2011/01/23/books/review/Lehrer-t.html
Tarafdar, M., D'arcy, J., Turel, O., & Gupta, A. (2014, December 16). The Dark Side of Information Technology. Retrieved April 17, 2017, from http://sloanreview.mit.edu/article/the-dark-side-of-information-technology/
Writer, L. G. (2011, September 14). The Disadvantages of Using Technology in Business. Retrieved April 20, 2017, from http://smallbusiness.chron.com/disadvantages-using-technology-business-23450.html