REFUND POLICY

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Refunds

Our refund policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund. 

• To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

• Please contact hzslo.llc@gmail.com for our mailing address. This is the address you will send the returned product to.

• You are responsible for all shipping fees/extra costs required to return the product. 

To complete your return and issue you a full refund, we require a receipt or proof of purchase. If you are unable to provide this, your refund request will not be accepted.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards

• Downloadable software products

• Some health and personal care items

Late or missing refunds 

1.  If you haven’t received a refund yet, first check your bank account again. (If you paid with PayPal, check your balance 24-48 hours after we have accepted your refund request)

2. Then contact your credit card company, it may take some time before your refund is officially posted.

3. Next contact your bank. There is often some processing time before a refund is posted.

4. If you’ve done all of this and you still have not received your refund yet, please contact us at hzslo.llc@gmail.com.