Quality Custom Electric Guitars and Basses at Affordable Prices!
The Return period is 15 days from the date of purchase.
You may return or exchange a product within 15 days for any reason as long as the product is not used and is in original condition. Unless we made a mistake in sending the right product, the customer will be responsible for return shipping.
How can I return/exchange a product?
What if my product came damaged/defected?
We are happy to replace or issue a refund for any defective product we accidentally send out.
In case you received a wrong or defective product, you must contact us within 7 days of receipt of the product and we will provide you a prepaid shipping label so you can send us the product free of cost. We will ship out a replacement product as soon as you ship out the defective product.
What if some parts are missing from the package?
You must inspect your package and inform us of all missing parts within 7 days of receiving the package. We will ship out the missing parts free of cost.
However, we may reject the claim or charge additional shipping for any additional requests for missing parts after the first one. Therefore, please thoroughly check your package and let us know of all missing parts the first time.
What causes a return to be rejected?
We will consider a return good if following conditions are met:
Product is unused and unmodified.
No holes have been drilled.
All contents of the package such as keys, hardware and rain-cover are included in the return package.
The product is returned in original packaging with all tags intact.
All contents of the hardware box are repackaged and sent back.
If you do not provide photos of the products you want to return
How long will it take for me to get the return/exchange processed?
Generally, it takes us 2-3 business days to inspect a return. If the return is found to be good, we issue a refund within 3 Business Days. Note that it may take 5-7 business days for the refund to be credited to your account.
In case of exchange, once the product is returned and inspected, we will ship out your new product within 3 Business Days. It may take 3-5 business days for the new product to arrive from the date of shipping. We will email you a new tracking number once we send out the product.
In summary, the total return/ refund/ exchange processing time is around 15 business days.
For any returns requesting exchanges, all customers are subject to only one exchange per order per customer. No further exchanges will be allowed after the first initial exchange. No further acceptance of the exchange will be accepted for a refund.