PRIVACY POLICY
Last Updated: July 2, 2026
Welcome to LabourLink ("LabourLink", "we", "our", or "us").
LabourLink is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use the LabourLink mobile application, website, and related services.
By using LabourLink, you agree to the collection and use of information in accordance with this Privacy Policy.
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1. ABOUT LABOURLINK
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LabourLink is an online marketplace that connects customers with skilled and verified workers including, but not limited to:
• Maids
• House Cleaners
• Electricians
• Plumbers
• Carpenters
• Painters
• Cooks
• Drivers
• Gardeners
• AC Technicians
• Other Home Service Professionals
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2. INFORMATION WE COLLECT
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We may collect the following information:
Personal Information
• Full Name
• Mobile Number
• Email Address
• Profile Photo (Optional)
• Date of Birth (Optional)
• Gender (Optional)
Address Information
• Home Address
• City
• State
• PIN Code
Location Information
With your permission, we may collect:
• Precise GPS Location
• Approximate Location
Location is used to:
• Find nearby workers
• Show nearby service requests
• Improve booking accuracy
• Prevent fraudulent activities
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3. WORKER INFORMATION
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Workers may provide:
• Government-issued ID (where required)
• Aadhaar or other identity proof
• Profile Photograph
• Skills and Experience
• Service Categories
• Availability
• Bank Account Details
• UPI ID
• Verification Documents
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4. LOGIN INFORMATION
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Users may sign in using:
• Mobile Number with OTP
• Email Address
• Google Sign-In (if available)
Authentication credentials are securely processed.
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5. BOOKINGS
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When you book a service, we collect:
• Booking Date
• Booking Time
• Service Type
• Assigned Worker
• Booking Address
• Booking Status
• Special Instructions
This information is required to complete your booking.
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6. PAYMENTS
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Payments may be processed through trusted third-party payment providers.
We may store:
• Payment Status
• Transaction ID
• Payment Method
• Refund Status
LabourLink does not store complete debit card, credit card, banking passwords, or UPI PINs.
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7. WITHDRAWALS
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Workers may request withdrawals.
To process payouts, we may collect:
• Bank Name
• Account Number
• IFSC Code
• UPI ID
This information is used only for transferring earnings.
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8. CHAT AND COMMUNICATION
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If chat functionality is available, messages exchanged between customers and workers may be stored for:
• Completing bookings
• Customer Support
• Fraud Prevention
• Dispute Resolution
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9. CAMERA AND GALLERY
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With your permission, LabourLink may access:
• Camera
• Photo Gallery
This is used only for:
• Profile Photo Upload
• Worker Verification
• Identity Verification
• Service-related Images
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10. PHONE AND SMS
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LabourLink may request access to:
• Phone
• SMS
Only for:
• OTP Verification
• Customer Support
• Contacting workers regarding bookings
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11. NOTIFICATIONS
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We may send notifications regarding:
• Booking Confirmation
• Booking Updates
• Worker Arrival
• Payment Status
• Promotional Offers
• App Updates
Users can disable promotional notifications from device settings.
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12. REFUND POLICY
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Refunds may be provided in the following situations:
• Payment deducted but booking failed
• Duplicate payment
• Worker failed to arrive
• Eligible booking cancellations
Approved refunds are generally processed within 5–10 business days depending on the payment provider or bank.
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13. CANCELLATION POLICY
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Customers may cancel bookings before service begins.
Late cancellations or cancellations after work has started may incur cancellation charges.
Workers may cancel bookings only for genuine reasons.
Repeated misuse may result in account suspension.
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14. RATINGS AND REVIEWS
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Customers may submit ratings and reviews after service completion.
Reviews must:
• Be honest
• Not contain abusive language
• Not contain illegal or offensive content
LabourLink reserves the right to remove reviews that violate these guidelines.
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15. HOW WE USE YOUR INFORMATION
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We use your information to:
• Create and manage your account
• Verify your identity
• Process bookings
• Process payments
• Improve our services
• Send notifications
• Respond to customer support requests
• Prevent fraud
• Comply with legal obligations
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16. INFORMATION SHARING
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We do not sell your personal information.
We may share limited information with:
• Service Providers
• Payment Partners
• Cloud Hosting Providers
• Customer Support Providers
• Government Authorities where legally required
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17. DATA SECURITY
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We use industry-standard security measures to protect your information against unauthorized access, alteration, disclosure, or destruction.
However, no online service can guarantee complete security.
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18. DATA RETENTION
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We retain your information only for as long as necessary to:
• Provide our services
• Resolve disputes
• Prevent fraud
• Comply with legal obligations
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19. ACCOUNT DELETION
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Users may delete their account by:
Settings → Delete Account
or by contacting us.
After receiving a deletion request, we will delete or anonymize personal information unless we are required to retain certain data for legal, tax, fraud prevention, or security purposes.
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20. CHILDREN'S PRIVACY
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LabourLink is intended only for users aged 18 years or older.
We do not knowingly collect information from children under the age of 18.
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21. THIRD-PARTY SERVICES
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LabourLink may use trusted third-party services including:
• Google Play Services
• Firebase
• Google Maps
• Payment Gateway Providers
• Cloud Hosting Providers
These services have their own privacy policies.
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22. CHANGES TO THIS POLICY
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We may update this Privacy Policy from time to time.
Any updates will be posted on this page with the revised "Last Updated" date.
Continued use of LabourLink after updates means you accept the revised Privacy Policy.
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23. CONTACT US
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LabourLink
Email:
Blixtyservicespvtltd@gmail.com
Website:
https://blixty.in/
If you have any questions regarding this Privacy Policy, please contact us at the email address above.