Relationship Officer, Credit Recovery
Trans National Times DT Sacco | Oct 2024 – Present
• Improved repayment rates by 20% within 6 months through tailored recovery strategies.
• Led deposit mobilization campaigns that increased savings by 15%.
• Delivered financial literacy training to over 200 clients.
• Negotiated repayment plans with defaulting clients to minimize non-performing loans.
• Ensured compliance with Sacco credit policies and CBK regulatory standards.
• Maintained strong client relationships, boosting customer loyalty and retention.
Digitizing Officer
Trans National Times DT Sacco | Jul 2024 – Oct 2024
• Digitized 3,000+ customer files, reducing loan processing time by 30%.
• Designed digital filing structures to support easy retrieval of client information.
• Assisted in transitioning from paper-based records to the Sacco’s EDMS system.
• Ensured data accuracy and confidentiality during digitization.
Data Entry Clerk
Eddlequeen Holdings Ltd. | Apr 2024 – Jun 2024
• Processed and validated financial data with 99% accuracy.
• Supported reconciliation and accounting workflows by updating ledgers and statements.
• Assisted in preparing reports for management review.
• Maintained confidentiality of sensitive financial information.
Digitizing Clerk
Trans National Times DT Sacco | Jun 2022 – Feb 2023
• Archived 5,000+ client files, improving document retrieval efficiency by 40%.
• Provided digitized loan documents to the credit department for timely appraisals.
• Supported implementation of core banking systems by supplying structured data.
• Trained staff on accessing and using digitized records.
Data Manager
Monetta Credit Ltd. | Sept 2020 – May 2022
• Oversaw credit appraisal processes and maintained customer financial databases.
• Developed credit assessment tools to enhance decision-making on loan approvals.
• Introduced data security protocols ensuring compliance with CBK regulations.
• Prepared monthly and quarterly financial reports for management and regulators.
• Coordinated with IT teams to ensure secure backups and disaster recovery systems.
• Supported auditors during internal and external reviews by providing accurate data.