Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
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1. Is there an admission fee to enter Sangsangmadang Hongdae?
1. Is there an admission fee to enter Sangsangmadang Hongdae?
→ No, entry to the building is free. However, some exhibitions, performances, and workshops may require paid tickets.
2. Do I need to make a reservation to visit?
2. Do I need to make a reservation to visit?
→ No reservation is needed to explore the space. For specific events or programs, online reservation may be required.
3. Can I get program or event information in English?
3. Can I get program or event information in English?
→ program and event information is provided in Korean only. You can check the latest schedule on the official Sangsangmadang website, and we recommend using an online translation tool to view it in English.
4. Is tax-free shopping available?
4. Is tax-free shopping available?
→ Yes, tax-free shopping is available at the Design Square for eligible purchases. Please bring your passport and ask the staff at the counter for assistance.
5. What payment methods are accepted?
5. What payment methods are accepted?
→ We accept credit cards (Visa, MasterCard, UnionPay), mobile payments (Alipay, WeChat Pay, KakaoPay), and cash (KRW only). However, please note that at B4F Cinema, overseas credit cards and Apple Pay are not accepted for ticket and beverage payments.
6. Is there free Wi-Fi available?
6. Is there free Wi-Fi available?
→ Yes, free Wi-Fi is available throughout the building. Please ask the information desk for the password.
7. Where are the restrooms?
7. Where are the restrooms?
→ Restrooms are located on all floors except the 1st floor.
8. Is there a café or restaurant inside?
8. Is there a café or restaurant inside?
→ Yes, there is a café on the 3rd floor, where you can enjoy drinks and desserts.
9. Is Sangsangmadang accessible for people with disabilities?
9. Is Sangsangmadang accessible for people with disabilities?
→ Yes, elevators and accessible restrooms are available. The women's accessible restroom is on the 3rd floor, and the men's accessible restroom is on B4 (basement level 4). If you need assistance, please ask our staff.
10. I lost something during my visit. What should I do?
10. I lost something during my visit. What should I do?
→ Lost items are usually kept at the Design Square, located on the 1st and 2nd floors of Sangsangmadang Hongdae.
We recommend calling us at +82-2-330-6200 before your visit so we can check in advance and assist you more quickly.
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