REQUESTS AND SUGGESTIONS
REQUESTS AND SUGGESTIONS
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What time should I leave the room?
What time should I leave the room?
Check-out must be at 12:00 PM. You will be kindly notified minutes before to your room.
Where do I make reservations for specialty restaurants?
Where do I make reservations for specialty restaurants?
From 11 AM to 3:00 PM in the Foyer (floor 1, by the sun loungers in front of the water mirror) an Executive will assist you to make reservations *Subject to availability* For special requests please contact Concierge and/or Guest Services.
Can I swim on the beach?
Can I swim on the beach?
We do not recommend swimming on the beach as the black flag indicates the presence of suction channels due to sand bank breaks and rip currents which is dangerous for the safety of the guest. Swim at your own risk, the hotel is not responsible for any damage.
How much does it cost to refill the minibar?
How much does it cost to refill the minibar?
You are entitled to one minibar stock per paid night at NO EXTRA CHARGE, if you request a refill with more drinks ON THE SAME DAY, you must pay $8 USD for up to 8 drinks (Tecate and Tecate light beer, Pepsi soft drinks, bottled water).
Where can I get more water bottles?
Where can I get more water bottles?
Only 5 bottles of water per day are provided in the room, one in the bathroom, two for the cafeteria and two in the minibar. In case of requesting more bottles they will have a cost of 8 USD for 8 bottles of water, you will also find water and ice vending machines distributed in all the towers, also in all the bars you will be able to request unlimited NON-BOTTLED water (We have CRISTAL certification that indicates that it is 100% safe for human consumption) *If you bring newborns or babies this policy is flexible*.
I would like to congratulate the team, give a suggestion or complain
I would like to congratulate the team, give a suggestion or complain
At Krystal Grand Los Cabos it is a pleasure to hear from you because it is only through the comments of our guests that we are able to implement service improvements, please contact our Guest Service, Front Desk or Concierge Executives to make an INCIDENT REPORT, this format allows us to have a record of any type of event and share it with the team in order to formalize any process. You can also leave your comments here:
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