Work Experience

Interpret, segment, and synthesize customer data from 5+ sources including ticketing systems, sponsorship platforms, digital engagement metrics, and social media analytics to uncover actionable insights

Maintain and validate Customer Relationship Management and ticketing databases to ensure integrity

Analyze performance metrics to support strategic decision-making in the allocation of Name, Image, and Likeness

Evaluate five-year performance metric trends across the Sun Belt to identify strengths and areas for improvement

Produce comprehensive reports and research on pricing trends, survey feedback, and season ticket retention

Utilize data visualization tools such as Tableau, Power BI, and DOMO to present insights clearly to stakeholders

Apply programming skills in SQL, R, and Python to automate workflows and perform advanced data analysis

Coordinated strategic initiatives for high-profile client accounts, ensuring alignment between client goals and internal operations to support long-term partnerships

Managed operational logistics for key accounts, including scheduling, resource allocation, and communication workflows to ensure timely and accurate service delivery

Built and maintained strong client relationships, delivering high-quality customer support and logistics solutions

Tracked and analyzed account performance metrics to identify service gaps and implement improvements that enhanced client satisfaction and operational efficiency

Maintained detailed documentation and reporting for internal and external stakeholders, ensuring transparency and accountability across all points of contact

Pioneered a student athlete specific UNIV*150 course that guides them through the process of transitioning to life after sports and how to apply it to the real world and in their future careers

Behaved as the Career Counselor on the Go at 20 locations across campus to support students with career needs

Actively promoted the career fair and increased attendance by 10% where we saw 1,800 students

Facilitated 15+ workshops and classroom presentations aligned with UNIV*150 modules 

 Promoted UNIV*150 resources at 10+ campus events such as orientation and the career fair 

Created and distributed 5+ Career Development materials for the promotion of UNIV*150 

Oversaw 13 UNIV*150 Career Development courses offered to all students at Coastal Carolina University 

Acted as a key liaison between clients and internal teams, ensuring prompt resolution of service issues and escalations

Ensured on-time delivery by maintaining shipment records and proactively addressing potential delays

Demonstrated adaptability and initiative in both independent tasks and cross-functional team projects

Analyzed carrier performance metrics and collaborated with dispatch and planning teams to optimize routing efficiency and reduce transit delays

Assisted with warehouse and inventory management tasks, including organizing physical storage spaces and coordinating material handling to support logistics operations