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Good Morning : Pukul 00.01 – 11.00

Good Afternoon : Pukul 11.01 – 15.00

Good Evening : 15.01 – 18.00

Good Night : 18.01 – 24.00

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hallo Mr./Mrs. (Customer name),  ... 

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Greeting 

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Emphaty

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Email from Customer 

From : susanti@gmail.com

To      : abc.contactcenter@abc.co.id

Subject : Suspicious Transactions

Hi,

I hereby convey that I have found 2 suspicious transactions on my bank account number:

* Cash withdrawal transaction via teller dated September 3, 2023 amounting to IDR 1,000,000

* Cash withdrawal transaction via teller dated September 15, 2023 amounting to IDR 5,000,000

Because I feel that I did not carry out the cash withdrawal transaction mentioned above, I ask the ABC bank to provide clarification to me.

Thus, I have written this complaint letter and I am waiting for a positive answer from the ABC bank, no later than 5 days after this complaint letter is received or I will take this matter to the legal realm and write my complaint in the national mass media. I really hope that the ABC bank will respond to my letter of compliance.

Thanks,

Santi

========================================================================================

Email from Agent

From: abc.contactcenter@abc.co.id

To: susanti@gmail.com

Subject: Suspicious Transactions

Dear Mrs. Susanti,

Thank you for contacting the ABC bank email service. In connection with the email that you sent, we, ABC Bank Correspondence Staff, will be happy to provide the information that you need.

We sincerely apologize regarding your complaint which we received on September 23, 2023, regarding suspicious transactions. So that we are able to follow up, please be prepared to complete the following data:

Account number         :

Account owner name :

Address                         :

Please attach the photocopy of your bank statement as well.

We are waiting for the completeness of your data.

If we could be of any further assistance, please let us know. You may send an email back to abc.contactcenter@abc.co.id or you may contact us via:

24 Hour Contact Center Service: 0123-456 | 24 Hour Live Chat Service: abc.co.id

Website: www.abc.co.id | ABC Branch Office: Monday-Friday

Thank you for choosing ABC Bank as your banking service, customer satisfaction is our priority.

Sincerely yours,

ABC Contact Center

PT Bank ABC (Persero) Tbk

ABC Tower

Jl. Senyuman Indah No.1 Jakarta Pusat 12345