Privacy Policy

Last updated: June 27, 2026 

This privacy policy explains how KLPro Provider ("we", "our", or "us") collects, uses, and protects your information when you use our mobile application. By using the app, you agree to the practices described below.

1. Information we collect

We collect the following types of information:

• Personal information — name, email address, phone number

• Account credentials — username, password (encrypted)

• Location data — current city and GPS coordinates (with your permission)

• Device information — device type, operating system, app version

• Usage data — features used, actions taken within the app

• Payment information — transaction details (processed via Razorpay; we do not store card details)

• Profile information — address, health records, prescription uploads

2. How we use your information

We use the information we collect to:

• Create and manage your account

• Process orders, payments, and lab bookings

• Provide location-based services and delivery

• Send order updates and notifications

• Improve app features and performance

• Respond to support requests

• Comply with legal obligations

3. Data sharing

We do not sell your personal data. We may share your information with:

• Service providers — delivery partners, lab partners, and payment processors (Razorpay)

• Healthcare providers — doctors and labs you book through the app

• Legal authorities — when required by law or court order

4. Data security

All data transmitted between the app and our servers is encrypted using HTTPS/TLS. We implement industry-standard security practices including access controls, encrypted storage, and regular security reviews. However, no method of transmission over the internet is 100% secure.

5. Data retention

We retain your personal data for as long as your account is active. If you request account deletion, we will delete your data within 30 days, except where retention is required by law.

6. Your rights

You have the right to:

• Access the personal data we hold about you

• Correct inaccurate or incomplete data

• Request deletion of your account and associated data

• Withdraw consent for location access at any time via device settings

• Opt out of marketing notifications

7. Location data

We request access to your device location to show nearby services and enable delivery. Location access is optional — you can disable it in your device settings at any time, though some features may not work without it.

8. Third-party services

Our app uses the following third-party services, each with their own privacy policies:

• Google Sign-In (authentication)

• Razorpay (payment processing)

• Google Maps / Geocoder (location services)

• Firebase (notifications and analytics)

9. Children's privacy

Our app is not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will delete it promptly.

10. Changes to this policy

We may update this privacy policy from time to time. We will notify you of significant changes via the app or email. Continued use of the app after changes constitutes acceptance of the updated policy.

11. Contact us

If you have questions about this privacy policy or wish to exercise your rights, contact us at:

KLPro Provider Support

Email: klprolove@gmail.com

Website: https://www.klpro.company/

Address: India