**1. Introduction**
Welcome to the product support team. This guide is designed to help you resolve player issues efficiently. It includes key troubleshooting tips and escalation procedures.
**2. Common Issues & Solutions**
**2.1. Installation Problems**
- **Issue**: Game won’t download/install.
- **Steps**:
1. Confirm device meets minimum requirements.
2. Check available storage space.
3. Suggest restarting the device and trying again.
4. Clear app store cache if needed.
**2.2. Game Crashes/Freezes**
- **Issue**: Game crashes or freezes.
- **Steps**:
1. Ensure the device OS is up to date.
2. Suggest updating the game to the latest version.
3. Recommend closing other apps.
4. If persistent, advise reinstalling the game.
**2.3. Connectivity Issues**
- **Issue**: Can’t connect to the server or experiencing lag.
- **Steps**:
1. Confirm stable internet connection.
2. Suggest switching networks or restarting the router.
3. Check for any server maintenance or outages.
**3. Escalation Process**
If an issue can’t be resolved:
1. **Collect Details**: Gather user ID, device info, screenshots, and error messages.
2. **Escalate**: Send the details collected to the our email : gameofsolitaire@hotmail.com.