Terms and Condition

📜 Terms & Conditions – KL Iphone Repair Service

1. Repair Services

• We provide professional repair services for major smartphone brands.
• Repair times vary based on issue type and part availability.
• Customers should back up data before any repair. We are not liable for data loss during service.
• We are not responsible for pre‑existing issues or unrelated damage.

2. Warranty

• All repairs include a 30‑day limited warranty on parts and labor.
• Warranty covers eligible faults for items like screens, batteries, and components.
• Warranty excludes: physical damage, liquid damage, accidental breakage, misuse after repair.
• Warranty claims must include original receipt or proof of service.
• Repaired parts and services are non‑refundable; only warranty issues may be rechecked or replaced within 30 days.

3. Used & New Phones

• Used phones sold by us include a 30‑day functional warranty (not physical or liquid damage).
• New phones come with a manufacturer warranty (1–2 years depending on brand). That warranty is handled directly by authorized service centers.
• All phone sales are final, unless mandated by law or eligible under manufacturer warranty channels.

4. Trade‑Ins

• Trade‑in value depends on model, condition, and market rates.
• Devices must be unlocked and not reported lost/stolen.
• Once accepted, trade‑ins are non‑refundable and non‑returnable.

5. Accessories

• All accessories are sold as non‑refundable.
• Defective accessories may be exchanged within 7 days with original receipt and packaging.
• Exchanges apply only to manufacturing defects, not user damage.

6. Liability

• Devices left unclaimed for over 30 days after repair may be recycled or resold.
• We may refuse service for fraud, abusive behavior, or misuse of services.

7. Payments

• Full payment is required upon service completion or purchase.
• Accepted payment methods: Cash, QR payments, TNG eWallet, DuitNow, Bank Transfer.
• Credit/debit card transactions may have a 3–5% surcharge depending on provider.
• All repairs and parts are non‑refundable, except where covered under warranty.

🔒 Privacy & Safety Policy – KL Iphone Repair Service

1. Collection of Personal Information

When you use our services or buy products, we may collect information such as:
• Name, contact details, device information, and payment details.
This helps us provide service, process transactions, and handle warranty or repair claims.

2. Use of Personal Information

• Your data is used only for service fulfillment, support, warranty checks, and repair communications.
• We do not sell, rent, or share data with third parties for marketing.

3. Data Security

• We use technical and organizational measures to protect your data from unauthorized access or misuse.
• Devices left for repair or trade‑in are securely stored.
• Customers are responsible for data backup prior to service.

4. Customer Safety

• Repairs are performed by trained technicians following safety practices.
• Replacement parts (e.g., LCDs, batteries) meet quality standards to avoid safety risks.
• Devices are tested before return to ensure functionality.

5. Confidentiality

• Information provided during service is confidential and used only by authorized staff.
• Data is not disclosed except as required by law or to fulfill service and warranty needs.

6. Your Rights

• You may request access to your personal information held by us.
• You may ask for corrections to your information if needed.

💳 Accepted Payment Methods

• QR payments
• Cash
• DuitNow
• TNG eWallet
• Bank Transfer