If something is wrong, or a balance does not look right, tell us and we will look at it. Kitty is free, but support is not an afterthought.
It helps to include what you expected to happen, what happened instead, and roughly when. If it concerns a specific group, the group name is usually enough for us to follow the trail.
What we can and cannot do
We can help with the app: entries that will not save, balances that look wrong, invite links that will not open, and account or data questions.
We cannot help with a payment itself. Kitty never holds or moves your money, so a transfer that failed or went to the wrong person is between you, your UPI app and your bank. Contact them first, because they are the only ones who can trace or reverse it.
Data and deletion requests
You can delete your account yourself from the You tab. If you want a copy of your data, or help with a deletion you cannot complete in the app, write to us and we will respond.
Email infotech@hexavo.co.uk and we will get back to you.